How To...
28 articles
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+2Written by Cathy Yap, Support, Husnain Afzal and 2 others


How to import existing bookings from PMS

Written by Cathy Yap. Updated over a week ago
How to bypass cardholder authentication & charge the payment immediately?

Written by Cathy Yap. Updated over a week ago
What steps to take when booking is not showing up in ChargeAutomation

Written by Cathy Yap. Updated over a week ago
Where to add Notes to a reservation?

Written by Cathy Yap. Updated over a week ago
How to get email address from Airbnb for Airbnb bookings
Steps on how to enable masked email address for your Airbnb bookingsS
Written by Support. Updated over a week ago
How to Add Auto Payments to Each OTA

Written by Cathy Yap. Updated over a week ago
White labeling with Charge Automation
Create a CNAME (‘canonical name’) record for your custom domain.
Written by Husnain Afzal. Updated over a week ago
How to use Door Codes from your PMS
How to fetch access/door codes from your PMS into ChargeAutomationS
Written by Support. Updated over a week ago
How to Disable your Account

Written by Cathy Yap. Updated over a week ago
How to Deactivate a Property

Written by Cathy Yap. Updated over a week ago
What Customer Authentication looks like
Here's how guests authenticate their card for payments.S
Written by Support. Updated over a week ago
How To Send Pre Check-In Link Using BookingAutomation Auto Action
You can put a Pre Check-in Link URL in your BookingAutomation info code.
Written by Cathy Yap. Updated over a week ago
How To Send Pre Check-In Link Using Beds24 Auto Action
You can put a Pre Check-in Link URL in your Beds24 info code.
Written by Cathy Yap. Updated over a week ago
How to modify an email template
This steps will help you edit the content of all email that is sent to customerS
Written by Support. Updated over a week ago
Postal Code or Zip Code for Virtual Cards from Booking.com

Written by Rowen D. Updated over a week ago
How to Add Multiple Users/Logins
You can invite team members to join your account at no cost.
Written by Cathy Yap. Updated over a week ago
How to Accept Payments With iDEAL Through Stripe

Written by Cathy Yap. Updated over a week ago
🛡️ Chargeback protection
Avoid Fraud Related Chargeback
Written by Thomas. Updated over a week ago
How ChargeAutomation Handles Reporting Invalid Credit Card to Booking.com
The below details explain how ChargeAutomation handles reporting invalid credit cards & cancellations to Booking.com.
Written by Cathy Yap. Updated over a week ago
How to Connect Properties to Multiple Payment Gateway

Written by Cathy Yap. Updated over a week ago
Adding Property Key

Written by Thomas. Updated over a week ago
Why Stripe declining Virtual Cards
There can be several reasons for transactions to fail on Stripe, the reasons associated with VCs are listed below.
Written by Thomas. Updated over a week ago
Disconnecting a Property
Understand what it means to disconnect a property in ChargeAutomation and then follow a couple of simple steps to complete the process.S
Written by Support. Updated over a week ago
How to Fix Payment Aborted

Written by Thomas. Updated over a week ago
Why Booking has Missing Card Details
How to fix Missing Card Details Response for a booking
Written by Thomas. Updated over a week ago
How to Add a Property on ChargeAutomation from BookingAutomation
Adding more properties to your existing account
Written by Cathy Yap. Updated this week
How does ChargeAutomation work with Booking.com
Understanding how a Booking.com reservation is processed by ChargeAutomation
Written by Thomas. Updated over a week ago
Cancel a scheduled charge in ChargeAutomation
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Written by Support. Updated over a week ago