How To...

28 articles
Cathy Yap avatarSHusnain Afzal avatar+2
Written by Cathy Yap, Support, Husnain Afzal and 2 others

How to import existing bookings from PMS

Cathy Yap avatar
Written by Cathy Yap. Updated over a week ago

How to bypass cardholder authentication & charge the payment immediately?

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Written by Cathy Yap. Updated over a week ago

What steps to take when booking is not showing up in ChargeAutomation

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Written by Cathy Yap. Updated over a week ago

Where to add Notes to a reservation?

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Written by Cathy Yap. Updated over a week ago

How to get email address from Airbnb for Airbnb bookings

Steps on how to enable masked email address for your Airbnb bookings
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Written by Support. Updated over a week ago

How to Add Auto Payments to Each OTA

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Written by Cathy Yap. Updated over a week ago

White labeling with Charge Automation

Create a CNAME (‘canonical name’) record for your custom domain.
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Written by Husnain Afzal. Updated over a week ago

How to use Door Codes from your PMS

How to fetch access/door codes from your PMS into ChargeAutomation
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Written by Support. Updated over a week ago

How to Disable your Account

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Written by Cathy Yap. Updated over a week ago

How to Deactivate a Property

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Written by Cathy Yap. Updated over a week ago

What Customer Authentication looks like

Here's how guests authenticate their card for payments.
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Written by Support. Updated over a week ago

How To Send Pre Check-In Link Using BookingAutomation Auto Action

You can put a Pre Check-in Link URL in your BookingAutomation info code.
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Written by Cathy Yap. Updated over a week ago

How To Send Pre Check-In Link Using Beds24 Auto Action

You can put a Pre Check-in Link URL in your Beds24 info code.
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Written by Cathy Yap. Updated over a week ago

How to modify an email template

This steps will help you edit the content of all email that is sent to customer
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Written by Support. Updated over a week ago

Postal Code or Zip Code for Virtual Cards from Booking.com

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Written by Rowen D. Updated over a week ago

How to Add Multiple Users/Logins

You can invite team members to join your account at no cost.
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Written by Cathy Yap. Updated over a week ago

How to Accept Payments With iDEAL Through Stripe

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Written by Cathy Yap. Updated over a week ago

🛡️ Chargeback protection

Avoid Fraud Related Chargeback
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Written by Thomas. Updated over a week ago

How ChargeAutomation Handles Reporting Invalid Credit Card to Booking.com

The below details explain how ChargeAutomation handles reporting invalid credit cards & cancellations to Booking.com.
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Written by Cathy Yap. Updated over a week ago

How to Connect Properties to Multiple Payment Gateway

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Written by Cathy Yap. Updated over a week ago

Adding Property Key

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Written by Thomas. Updated over a week ago

Why Stripe declining Virtual Cards

There can be several reasons for transactions to fail on Stripe, the reasons associated with VCs are listed below.
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Written by Thomas. Updated over a week ago

Disconnecting a Property

Understand what it means to disconnect a property in ChargeAutomation and then follow a couple of simple steps to complete the process.
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Written by Support. Updated over a week ago

How to Fix Payment Aborted

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Written by Thomas. Updated over a week ago

Why Booking has Missing Card Details

How to fix Missing Card Details Response for a booking
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Written by Thomas. Updated over a week ago

How to Add a Property on ChargeAutomation from BookingAutomation

Adding more properties to your existing account
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Written by Cathy Yap. Updated this week

How does ChargeAutomation work with Booking.com

Understanding how a Booking.com reservation is processed by ChargeAutomation
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Written by Thomas. Updated over a week ago

Cancel a scheduled charge in ChargeAutomation

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Written by Support. Updated over a week ago