Charge Automation Inc Help Center

How To...

28 articles

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+2

Written by Cathy Yap, Support, Husnain Afzal and 2 others

How to import existing bookings from PMS

Written by Cathy Yap. Updated over a week ago

How to bypass cardholder authentication & charge the payment immediately?

Written by Cathy Yap. Updated over a week ago

What steps to take when booking is not showing up in ChargeAutomation

Written by Cathy Yap. Updated over a week ago

Where to add Notes to a reservation?

Written by Cathy Yap. Updated over a week ago

How to get email address from Airbnb for Airbnb bookings

Steps on how to enable masked email address for your Airbnb bookings

Written by Support. Updated over a week ago

How to Add Auto Payments to Each OTA

Written by Cathy Yap. Updated over a week ago

White labeling with Charge Automation

Create a CNAME (‘canonical name’) record for your custom domain.

Written by Husnain Afzal. Updated over a week ago

How to use Door Codes from your PMS

How to fetch access/door codes from your PMS into ChargeAutomation

Written by Support. Updated over a week ago

How to Disable your Account

Written by Cathy Yap. Updated over a week ago

How to Deactivate a Property

Written by Cathy Yap. Updated over a week ago

What Customer Authentication looks like

Here's how guests authenticate their card for payments.

Written by Support. Updated over a week ago

How To Send Pre Check-In Link Using BookingAutomation Auto Action

You can put a Pre Check-in Link URL in your BookingAutomation info code.

Written by Cathy Yap. Updated over a week ago

How To Send Pre Check-In Link Using Beds24 Auto Action

You can put a Pre Check-in Link URL in your Beds24 info code.

Written by Cathy Yap. Updated over a week ago

How to modify an email template

This steps will help you edit the content of all email that is sent to customer

Written by Support. Updated over a week ago

Postal Code or Zip Code for Virtual Cards from Booking.com

Written by Rowen D. Updated over a week ago

How to Add Multiple Users/Logins

You can invite team members to join your account at no cost.

Written by Cathy Yap. Updated over a week ago

How to Accept Payments With iDEAL Through Stripe

Written by Cathy Yap. Updated over a week ago

🛡️ Chargeback protection

Avoid Fraud Related Chargeback

Written by Thomas. Updated over a week ago

How ChargeAutomation Handles Reporting Invalid Credit Card to Booking.com

The below details explain how ChargeAutomation handles reporting invalid credit cards & cancellations to Booking.com.

Written by Cathy Yap. Updated over a week ago

How to Connect Properties to Multiple Payment Gateway

Written by Cathy Yap. Updated over a week ago

Adding Property Key

Written by Thomas. Updated over a week ago

Why Stripe declining Virtual Cards

There can be several reasons for transactions to fail on Stripe, the reasons associated with VCs are listed below.

Written by Thomas. Updated over a week ago

Disconnecting a Property

Understand what it means to disconnect a property in ChargeAutomation and then follow a couple of simple steps to complete the process.

Written by Support. Updated over a week ago

How to Fix Payment Aborted

Written by Thomas. Updated over a week ago

Why Booking has Missing Card Details

How to fix Missing Card Details Response for a booking

Written by Thomas. Updated over a week ago

How to Add a Property on ChargeAutomation from BookingAutomation

Adding more properties to your existing account

Written by Cathy Yap. Updated this week

How does ChargeAutomation work with Booking.com

Understanding how a Booking.com reservation is processed by ChargeAutomation

Written by Thomas. Updated over a week ago

Cancel a scheduled charge in ChargeAutomation

Written by Support. Updated over a week ago