Upgrading
Upgrading
Upgrading your existing plan is very easy to perform.
While logged in to your account, click on the icon in the top right-hand corner and select Billing
On the left-hand side of the screen, you will see "Your Subscription"
Click on "Change Plan" and you will come to this screen
Here, you can select the plan you would like to upgrade to, as well as select either monthly or annual billing.
Subscription plans are based on the number of active rentals in your account, so you will be asked to indicate how many rentals you wish to include.
The number of rentals can be increased in the future by navigating to this page, and clicking on Add Rentals
PLEASE NOTE: Annual billing is at a discounted rate but, annual billing is non-refundable.
Downgrading
Downgrading
PLEASE NOTE: If you are wanting to downgrade from an Annual Billing plan, there is no proration/rebate/refund on previously paid fees. You should only downgrade at, or very near, to the end of your annual billing cycle.
Downgrading your existing plan very easy to perform.
While logged in to your account, click on the icon in the top right-hand corner and select Billing
On the left-hand side of the screen, you will see "Your Subscription"
Click on "Change Plan" and you will come to this screen
Here, you can select the plan you would like to downgrade to, as well as select either monthly or annual billing.
Subscription plans are based on the number of active rentals in your account, so you will be asked to indicate how many rentals you wish to include.
If you want to, or only need to, decrease the number of rentals, you can do so by, clicking on Remove Rental.
You will be asked how many rentals you want to remove.
Example: if you have 40 Rentals, and you want to remove 2, you would indicate 2 AND NOT 38. It is the number of rentals to be removed, not the number of rentals that will remain active.
PLEASE NOTE: Annual billing is at a discounted rate but, annual billing is non-refundable. This includes annual billing for the number of active rentals. Removing 2 active rentals part way through your annual billing cycle will not result in a refund/rebate.
Switching between Monthly and Annual Billing
Switching between Monthly and Annual Billing
PLEASE NOTE: Annual billing is at a discounted rate and is non-refundable. Switching from Annual to monthly billing will not result in a proration/refund/rebate of previously paid fees. If you are wanting to switch to Monthly billing, from Annual Billing, we recommend doing so at, or near, the end of your Annual billing cycle
To switch billing frequency, navigate to the Billing tab
Then click "Change Plan" under your current subscription
Then change the Monthly <-> Annual Selector to the billing frequency you would like to change to.
Overview of SMS Plans
SMS plans allow users to send messages with a standard size limit of 160 characters per message segment. Managing these plans effectively ensures uninterrupted communication with your audience. SMS Plans To Add an SMS Plan to your account, log in and navigate to the Billing Page On the Billing Page you will see a box titled Add On Subscription. In the box click "Change Plan" Here you will see the various SMS plans that we offer. Simply click on "Subscribe Now" beside the plan that you wish to subscribe to. You can also change your plan using the same process and clicking on "Subscribe Now" beside the plan you want to change to. This applies to both Upgrading and Downgrading your plan. To add or modify your SMS subscription, follow these steps:
Log in to your ChargeAutomation account.
Navigate to the Billing Page.
Locate the "Add On Subscription" box and click on the Change Plan button.
Review the available SMS plans. Beside your preferred plan, click Subscribe Now to either add this plan, upgrade, or downgrade to another option.
PLEASE NOTE: It is not currently possible to cancel an SMS subscription from your Billing Page. If you want to cancel your SMS subscription completely, which will disable ALL SMS messaging in your account, please email [email protected]
Once your SMS plan has been successfully canceled, you will receive a confirmation email from ChargeAutomation support. This email confirms that your plan has been removed and SMS features are no longer active in your account.
Custom Domain
Custom Domain
Starting a Custom Domain Subscription
To start a new Custom Domain subscription, please follow the instructions found here: http://help.chargeautomation.com/en/articles/6325089-using-a-custom-domain-with-charge-automation-white-labelling
At the conclusion of the setup process, once the Custom Domain is verified, simply click "Activate" to start the subscription and set the Custom Domain live.