Updated Booking activity logs to be more concise and accurate.

Enabled two-factor authentication for clients logging into the application

Implemented Tags for Guides and Custom Questions.

RemoteLock:

Enabled custom domains for Payment request and payment pages.

Added nightly and daily rates for upsells.

Mews <> ChargeAutomation Integration

We are now pushing messages to OTAs directly for the below PMSs:

Guests will not be able to select estimated arrival time before default check in time.

Added additional filters to upsells i.e. filter by checkout date and filter by tags.

If the payment is declined, there a button that says “Try Again”

Property managers now have the ability to add upsell reminders X amount of time before checkout.

Updated online check-in conversion rate to be reflective of the current date for the current month.

Added new template variables that can be used in guides, template messages and terms and conditions:Guest_Nationality

Allowing up to 5 photos for upsells and also now showing the photos on pre checkin and guest portal pages.

3DS links are now sent with custom domains for clients who have custom domain enabled

Added helper video for Auto Payment set up.

Clients now have the ability to delete documents for main guest and also additional guests.

Clients now have the ability to send an email to their guests X amount of time before check-in, reminding guests about their guest portal.

Hosts can now send “Access Instructions now available” notifications to their guests based on multiple conditions that are optional i.e. security deposit is authorized, reservation payment is fully paid and documents are approved.

We have updated the functionality for clients to copy auto payment settings from one property to multiple properties.

We also refined the search to include the Property external name (i.e. property nickname), property external ID (property PMS ID)

Once a team member is deactivated, we are now removing the team member's email from notifications.

Once a team member is deactivated, the team member is immediately logged out and denied access.

Additional guest pre-checkin links are now completely white labelled.

Hosts now have the ability to delete documents in any status.

Updated calendar design to be more user friendly for hosts and guests.

You can now watch a helper video on the benefits of using ChargeAutomation’s Auto Payment feature.

Added more Property Text fields to use as dynamic variables in your guidebooks.

Additional upsell templates: BBQ Grill and Heated Pool.

Hosts now have the ability to void a cancellation charge or mark it as paid.

Team members now have the ability to mark notifications as read.

Clients using Moneris Payment Gateway can now process partial refunds through ChargeAutomation.

Stripe: Includes phone numbers and emails when clients add their payment methods to ChargeAutomation. This will increase success rates for 3DS transactions.

When Auto Payment is manually applied to a booking, the user who applied it and time will be displayed in the Activity logs.

Bookings created through API can now be moved from cancelled to confirmed.

Added 6000 messages / month SMS plan.

NEW INTEGRATIONS

Paypal Business

Track PMS

Added new template variables to our Template Messages: Booking_Confirmation_Code, Number_Of_Nights, Security_Deposit_Amount, Standard_Checkin_Time, Standard_Checkout_Time

Addition of damage waiver upsell template.

Added an alert to notify Hosts to turn off auto payment settings on their Property Management System while setting their auto payment rules in ChargeAutomation.

If guest’s address is not on Google maps, they can manually enter it during pre checkin.

ChargeAutomation will trigger emails to guests when auto payment is manually applied to a booking based on email schedule.

When a new team member is added, we will add their emails to the notifications so they do not miss important updates.

Hosts can now pay their invoices using Link payment method on Stripe.

For upsells, Hosts can set the Price per night to 0 when they select based on number of nights. Based on this setting, guests will be able to purchase the upsell if it's more than X number of nights

Pulling Booking access codes from Smoobu.

Whenever a booking is a virtual card booking, and the reservation charges are split into 2 (i.e. Smart Flex), we will attempt both transactions with the virtual card.

Greatly optimized load time of our application for both Hosts and clients

User can now add links to Property Text 1 and Property Text 2 and it will work with the guidebook as a hyperlink

NEW INTEGRATIONS - E Rental Lock system.

OwnerRez: Pushing back ChargeAutomation Pre checkin link

Bookings will now be cancelled on ChargeAutomation if they are cancelled on your PMS regardless of the Property status

Your guests now have the ability to read your terms and conditions/ rental agreement even before signing

ChargeAutomation's checkin form https://app.chargeautomation.com/onlinecheckin-form and dynamic links placed on your PMS now work with both first name and full name

Give users with no PMS connection ability to change subscription plans.

Elavon Converge Pay Integration.

Ability to Mark Additional Charges on a Booking as Paid.

Added new translations on Guest Portal.

User can now search Bookings by confirmation code. This is very important especially for Guesty clients who primarily use Confirmation Code on Guesty to search for bookings.

Upsells Updates

Showing security deposit capture reason in description of activity log

We are now showing accurate message from Stripe to clients instead of generic messages

Authorization email delay for 5 mins before sending. We also check if the auth email is still valid before sending.

Activity Logs.

Payment Method Required and Security Deposit Required email notifications are now configurable. To do so go to Settings >> Preferences >> Template Messages.

In Admin-View Only Mode, fields are no longer editable which will prevent confusion.

Ability to do mass delete and single deletion of Upsells and Guidebooks.

Ability to do mass activation and deactivation, approval and decline of Upsells.

Terms and Conditions download included in Essential and Pro Plan.

We are now re-syncing reservation amount on Bookings even if their status is not enabled, OTA Collect or Bank Transfer.

Added Confirmation Code, Additional Guest details to Booking Export files.

We are now showing date and time a cancellation occurs from the PMS.

We have greatly increased load times of our Pre checkin and Guest Portal pages.

Clients who are using Stripe on Essential and Pro plans will be able to see standard fraud check data these include: CVC Check, Zip check, Issuer, origin, etc.

Add "Per Item" option in creating Upsells.

Allow user to filter Cancelled Bookings.

On Profile Update page, provide user an option to choose which branding customer will see: Company Name or Property Name.

Added Hostaway PMS Integration.

Option to change the order of Upsell items and Guides.

The Settings menu is itemized.

Replaced 'Cancellation Policy' to 'Auto Refund' in Auto Payments.

Send auto email to guest after completing the pre check-in with a link to access Guest Portal.

Allow user to "Import Bookings" for individual properties or Import Existing Bookings for all activated properties.

Upsell count is shown for upsells that require your approval.

Added the following portals/booking source on Auto Payments for Smoobu users:

Apartment.AT
Tui Villas / e-domizil / atravero
Trip.Com / C-Trip
FeWo-direkt
Feratel

Added approval option for Upsell purchase.

When making 'Additional Charge', user can now select from Payment Methods and/or create a new one.

Pre Check-in Email can be customized to be sent days before and after booking.

Added 'Price' and 'Active Properties' columns to Manage Upsells page.

Added Upsell template variables to PMS Modification - [upsellOrdersTotal], [upsellOrdersName] and [upsellItems]

Added Refund option for Upsell orders.

Allow user to create a fixed/permanent payment link page. The same link can be re-used collect payment or authorization. You can find more information here. Please note that this feature is still on beta testing.

Display Guide/s when certain conditions are met.

Added Tokeet PMS Integration.

Easily share pre-check-in link via Whatsapp, email, SMS, messenger chat

Offer upsell that require your approval. Accept or decline upsell purchase request based on your availability.

Add a "file upload" question in pre-check-in

Accept or reject submitted documents

Auto-detect masked email from airbnb & booking.com and ask guest to enter their real email address during pre-check-in.​

Collect details of all guests (not just main guest)

Send all communication email in your guest's preferred language

Doorlock Integration

Biometric Guest Verification