ChargeAutomation

ChargeAutomation is the most stunning Guest Facing Technology that simplifies Check-ins with automated Biometric Guest Verification, Agreement Signing, Security Deposits, Reservation Payments and Upsells. Provide branded guidebooks with with smartlock integration —all through a single link. ​ ​

Why use ChargeAutomation with Hostaway?

Seamless Digital Guest Journey – Automate check-ins/outs, biometric ID verification, rental agreements, and digital guidebooks for a frictionless experience.

Boost revenue with 1-click upsells like early check-in, late checkout, and more.

Automatic <a href="https://chargeautomation.com/security-deposit/" rel="nofollow noopener noreferrer" target="_blank">pre-authorize security deposit &amp; release</a>

Eliminate Fraud &amp; Chargebacks – Collect 100% chargeback-free payments and security deposits

120+ payment processor integration options

Let guests pay via Apple Pay, Google Pay, and 40+ local methods.

Smartlock access released only after key requirements are met.

1. Seamless Digital Guest Journey – Automate check-ins/outs, biometric ID verification, rental agreements, and digital guidebooks for a frictionless experience.
2. Boost revenue with 1-click upsells like early check-in, late checkout, and more.
3. Automatic <a href="https://chargeautomation.com/security-deposit/" rel="nofollow noopener noreferrer" target="_blank">pre-authorize security deposit &amp; release</a> 
4. Eliminate Fraud &amp; Chargebacks – Collect 100% chargeback-free payments and security deposits
5. 120+ payment processor integration options
6. Let guests pay via Apple Pay, Google Pay, and 40+ local methods.
7. Save transaction fees
8. Smartlock access released only after key requirements are met.

1. Login to your ChargeAutomation account here <a href="https://chargeautomation.com/">chargeautomation.com</a>
 
2. Connect your payment gateway (for example Stripe, etc) and choose if you want to turn on "Chargeback Protection" feature then click continue.
 
 
3. On PMS step, choose Hostaway from the PMS list.
 
 
4. Visit <a href="https://dashboard.hostaway.com/v3/marketplace/chargeautomation">https://dashboard.hostaway.com/v3/marketplace/chargeautomation</a>
 
5. Click "Connect"
 
 
6. Generate your "API key"
 
 
7. Copy your "Account ID" and "API key". Paste them onto your CA account.

8. Copy the link below and paste it into the url field in the <a href="https://dashboard.hostaway.com/settings/integrations">Unified webhooks</a> section in Hostaway. (userAccountID) must be your ChargeAutomation account ID without the brackets.

Link: <a href="https://app.chargeautomation.com/api/hostaway/unified/(userAccountID)">https://app.chargeautomation.com/api/hostaway/unified/(userAccountID)</a>

(For example: <a href="https://app.chargeautomation.com/api/hostaway/unified/12345">https://app.chargeautomation.com/api/hostaway/unified/12345</a> please do not use this. This is just an example)

9. Now you can continue and customize your guest experience &amp; payment rules per Booking Channel &amp; per Property. Last step is to activate your properties and you're ready to go.

10. The rules you set in Step 10 above will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.

Setting up your ChargeAutomation with Hostaway

When you connect Hostaway and ChargeAutomation, booking data will sync automatically.

Each reservation's unique pre check in link can be generated using the below template URL. Copy the template URL below and paste it into your template messages on <a href="https://dashboard.hostaway.com/automations">Hostaway</a>

<a href="https://app.chargeautomation.com/onlinecheckin?bookingid=&amp;firstname=">https://app.chargeautomation.com/onlinecheckin?bookingid={{hostaway_reservation_id}}&amp;firstname={{guest_first_name}}</a>

When Pre checkin is completed in ChargeAutomation, we can push a custom field back to your reservation on Hostaway to trigger an automation. This is automatically set up in ChargeAutomation. To see the settings, please follow below steps

1. Go to Settings &gt;&gt; <a href="https://app.chargeautomation.com/client/v2/settings/preferences">PMS Modification</a>
2. If not already activated, activate "Pre Checkin Complete" like below

3. Under Custom Placeholder, leave the value [caPreCheckinComplete] or change it to any value you want

4. [caPreCheckinComplete] adds a value of "Completed" like below

5. Do not forget to click on Save

We have 24/7 support. Please be sure to use the chat and someone will attend to your question. ​ If you rather speak to someone, , <a href="https://calendly.com/d/grw-m26-tr8?utm_source=intercom&amp;utm_campaign=hostawayca&amp;utm_medium=helparticle" rel="nofollow noopener noreferrer" target="_blank">click here to schedule a zoom call</a>.

Connect your Hostaway account with ChargeAutomation

Hostaway <> ChargeAutomation Integration

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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Hostaway <> ChargeAutomation Integration

Why use ChargeAutomation with Hostaway?

Setting up your ChargeAutomation with Hostaway

Login to your ChargeAutomation account here chargeautomation.com

Connect your payment gateway (for example Stripe, etc) and choose if you want to turn on "Chargeback Protection" feature then click continue.

On PMS step, choose Hostaway from the PMS list.

Visit https://dashboard.hostaway.com/v3/marketplace/chargeautomation

Click "Connect"

Generate your "API key"

Copy your "Account ID" and "API key". Paste them onto your CA account.

8. Copy the link below and paste it into the url field in the Unified webhooks section in Hostaway. (userAccountID) must be your ChargeAutomation account ID without the brackets.

Link: https://app.chargeautomation.com/api/hostaway/unified/(userAccountID)

(For example: https://app.chargeautomation.com/api/hostaway/unified/12345 please do not use this. This is just an example)

9. Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. Last step is to activate your properties and you're ready to go.

10. The rules you set in Step 10 above will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.

Data Sync

When you connect Hostaway and ChargeAutomation, booking data will sync automatically.

How to send Check-in Link from Hostaway

Updating Pre Checkin Status in HostAway