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Hostaway <> ChargeAutomation Integration
Hostaway <> ChargeAutomation Integration

Connect your Hostaway account with ChargeAutomation

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Written by Support
Updated over a week ago

We are happy to announce that ChargeAutomation is integrated with Hostaway.

ChargeAutomation is a FREE online check-in tool used to collect Guest ID, selfie, document, custom questions, e-signature & guidebook.

Another powerful feature of ChargeAutomation is the ability to collect security deposit, reservation payment and Upsell during pre-check-in.

Create single & streamlined flow to collect

✅ Pre-arrival info (ID, Selfie, E-signature, T&C...etc)
✅ Payment (Deposit, Balance, Cancel Fee)
✅ Pre-Authorize (damage deposit hold)
✅ Upsell (Upgades, Services, Tours ...etc)
✅ Guest Portal (Guidebook, Upsell, Chat)

When you connect Hostaway and ChargeAutomation accounts, booking data will sync automatically, you can then send online check-in link to your guests.

Why use ChargeAutomation with Hostaway?

  • You can automate payment collection from your guests for reservations, deposits, taxes, cleaning fees etc.

  • You can also do credit card validation

  • You can automate refunds to guests according to your cancellations and refund policy.

  • You can upsell guests during online check-in, for example meals, extra guests fees, extra beds, early check ins, insurance, activities, etc.

  • Create payment links to collect money & share via email, whatsapp, sms or chat

How much does ChargeAutomation cost?

Our standard price for Charge/Authorize is 0.15% of transaction amount (e.g. 15 cents on a $100) + $0.25 cents gateway fee. We bill you at the end of the month based on usage. There is no term or minimum commitment, just pay as you go.

Setting up your ChargeAutomation with Hostaway

  1. Login to your ChargeAutomation account here

  2. Connect your payment gateway (for example Stripe, etc) and choose if you want to turn on "Chargeback Protection" feature then click continue.

  3. On PMS step, choose Hostaway from the PMS list.

  4. Click "Connect"

  5. Generate your "API key"

  6. Copy your "Account ID" and "API key". Paste them onto your CA account.

8. Copy the link below and paste it into the url field in the Unified webhooks section in Hostaway. (userAccountID) must be your ChargeAutomation account ID without the brackets.

9. Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. Last step is to activate your properties and you're ready to go.

10. The rules you set in Step 10 above will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.

Data Sync
When you connect Hostaway and ChargeAutomation, booking data will sync automatically.

Below are list of data that sync automatically

New Booking Received

Pre Check-in Completed

Upsell Purchased

Payment Successful

Payment Failed


Security Deposit Authorization Success

Security Deposit Authorization Fail

Change In Reservation Dates

Change In Reservation Amount

Booking Cancelled

Document Uploaded by Guest

Map Guest answers to any Hostaway Field

How to send CA pre check-in link from Hostaway

Each reservation's unique pre check in link can be generated using the below template URL. Copy the template URL below and paste it into your template messages on Hostaway{{hostaway_reservation_id}}&firstname={{guest_first_name}}

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