Our modern, contactless customer portal focuses on functionality that matters, putting a personal kiosk in the palm of your guest’s hand without the need to invest in bulky and expensive technology.

Every reservation has a unique personalized customer portal as shown above

The same pre-arrival link of a reservation becomes the guest portal once online check-in is completed.

Guest cannot get to the guest portal if pre check-in is incomplete.

If there are no pre check-in requirements, then pre check-in link automatically becomes the guest portal

You can choose to have this link sent immediately after the reservation is received or select a time that is relative to check-in day. By default immediately after booking

You can manually send/re-send it in the bookings page as shown below

If you would rather send the link through your PMS messaging system, you can also send the link through your system. Each reservations unique link can be generated using the following template URL

http://app.chargeautomation.com/onlinecheckin?bookingid=[BookingID]&firstname=[FirstName]

**You need to change the placeholders or variables [BookingID] and [FirstName] with your PMS-provided template variables.

Replace the square bracket by the dynamic variable of your PMS

You can create as many guides/sections as you want. To do that click on Settings > Guidebook

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