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What steps to take when booking is not showing up in ChargeAutomation
What steps to take when booking is not showing up in ChargeAutomation
Cathy Yap avatar
Written by Cathy Yap
Updated yesterday
  • If you are using Smoobu PMS, add Webhook URL (click link to see how)

  • Ensure the booking you are looking for is a future reservation with future check-in date

  • Ensure the Booking Source is activated or turned ON.

  • Correct property is activated on ChargeAutomation

  • Click on "Re-Sync Properties"

  • Click on "Import Existing Bookings"


Note: If you have completed all steps and booking is still not showing in ChargeAutomation, kindly send an email to [email protected].

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