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Smoobu <> ChargeAutomation Integration
Smoobu <> ChargeAutomation Integration

Connect your Smoobu account with ChargeAutomation

Cathy Yap avatar
Written by Cathy Yap
Updated over a week ago

We are happy to announce that ChargeAutomation is integrated with Smoobu!

ChargeAutomation is a FREE online check-in tool used to collect Guest ID, selfie, document, custom questions, e-signature & guidebook.

Another powerful feature of ChargeAutomation is the ability to collect security deposit, reservation payment and Upsell during pre-check-in.

Create single & streamlined flow to collect

✅ Pre-arrival info (ID, Selfie, E-signature, T&C...etc)
✅ Payment (Deposit, Balance, Cancel Fee)
✅ Pre-Authorize (damage deposit hold)
✅ Upsell (Upgades, Services, Tours ...etc)
✅ Guest Portal (Guidebook, Upsell, Chat)

Why use ChargeAutomation with Smoobu?

  • You can automate payment collection from your guests for reservations, deposits, taxes, cleaning fees etc.

  • You can also do credit card validation

  • You can automate refunds to guests according to your cancellations and refund policy.

  • You can upsell guests during online check-in, for example meals, extra guests fees, extra beds, early check ins, insurance, activities, etc.

  • Create payment links to collect money & share via email, whatsapp, sms or chat.

How much does ChargeAutomation cost?

Use ChargeAutomation for FREE or upgrade to one of our powerful professional plans. Choose the right ChargeAutomation for your business, no matter how small or large. View pricing details here.

Setting up ChargeAutomation with Smoobu

1. Log in to your Smoobu Account then go to Settings > For Developers.

2. Paste this link -> into the Webhook Url field of Smoobu as shown below.

3. Copy the API Key.

4. Paste the API Key from Smoobu to PMS page in ChargeAutomation.

5. If you would like ChargeAutomation to retrieve access code for your bookings, please click on the checkbox that says "Retrieve booking access codes from Smoobu"

6. Click Save and Continue.

7. Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. Last step is to activate your properties and you're done.

8. The rules will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.

We have 24/7 support. Please be sure to use the chat and someone will attend to your question.

Data Sync
When you connect Smoobu and ChargeAutomation, booking data will sync automatically.

Below are list of data that sync automatically

New Booking Received

Pre Check-in Completed

Upsell Purchased

Payment Successful

Payment Failed


Security Deposit Authorization Success

Security Deposit Authorization Fail

Change In Reservation Dates

Change In Reservation Amount

Booking Cancelled

Document Uploaded by Guest

Map Guest answers to any Smoobu Field

How to collect reservation payments for your Smoobu Homepage bookings using ChargeAutomation

If you want ChargeAutomation to collect the payments for your Smoobu Homepage bookings, here are the process on how you can set your payment rules on ChargeAutomation:

  1. , On your Smoobu account and under Booking System settings, set the "Prepayment" amount into ZERO or for example 10% or any percentage or a fixed value that you want to collect initially when guest is making the booking on your Homepage site.

  2. Then on your ChargeAutomation account, go to your Auto Payments settings then set your payment arrangements for your Smoobu Homepage source according to how much you want to collect after booking and/or how much days before arrival.

    A. Collect 100% after booking using ChargeAutomation

    • If you want to collect 100% of the booking payment using ChargeAutomation, make sure you set the PREPAYMENT on Smoobu into ZERO then on your Auto payments, set the Reservation payment to 100% immediately after booking or any number of days after booking or before check in.

    B. Collect payments by schedule

    • If you want to collect a certain percentage first after booking, for example 25% after booking and the balance days before check in using ChargeAutomation, then set your PREPAYMENT on Smoobu to ZERO, then set your Auto Payments on ChargeAutomation like this image below:

    C. Collect deposit via Smoobu then the balance using ChargeAutomation

    • If you want to collect 25% via Smoobu at the time of booking, then set 25% on Smoobu Prepayment settings and set the Reservation payment on ChargeAutomation to 100% of booking (technically we will only fetch the balance of the booking from Smoobu, so setting it to 100% means collecting the total balance of the booking using ChargeAutomation).
      Then set the number of days after booking or before check in as to when you would like the balance to be collected.

How to send a pre-check-in link from Smoobu

Each reservation's unique pre check in link can be generated using the following template URL. Copy the template URL below and paste it to your messaging sent through your account.


We have 24/7 support. Please be sure to use the chat and someone will attend to your question. If you rather speak to someone, click here to schedule a zoom call.

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