How do I deactivate or cancel my ChargeAutomation account?
If you wish to deactivate or cancel your ChargeAutomation account, the process can be completed directly within the application. Below are the detailed steps and important considerations to keep in mind while deactivating your account.
Step-by-Step Guide to Deactivate Your Account
Navigate to Settings: Log in to your ChargeAutomation account and go to the Settings page.
Access Auto Payments: Within the settings, locate and click on the Auto Payments option.
Initiate Account Deactivation: Scroll down to the bottom of the Auto Payments screen and click on the button labeled Disable my Account.
Complete the Deactivation Survey: A short survey will pop up to gather feedback on your reason for deactivating the account. Completing this survey is mandatory to finalize the account cancellation.
Important Notes
Account Holder Responsibility: Only the account holder can deactivate or cancel the account. ChargeAutomation support staff, even those with administrative access, are not authorized to perform this action on behalf of users. You must follow the in-app deactivation process yourself.
Troubleshooting Common Issues: If you encounter any issues locating the settings or the "Disable my Account" option, ensure that you are using the latest version of the application and consult the in-app help section for additional guidance. By following these steps and keeping the above points in mind, you can successfully deactivate your ChargeAutomation account if required.
