Security deposit is collected in a form of authorization (hold). The maximum holding period is 30 days for Visa/Mastercard if you're using Stripe. Otherwise its 7 days.

In ChargeAutomation, there are 3 ways of collecting security deposit

  1. By manually sending authorization request link to your customer, learn how

  2. By creating a re-usable authorization link and sharing it to anyone, see example

  3. By creating auto payment rule for automatic collection. Read below

How to Set Up Auto Collection of Security Deposit

Go to Settings > Account Setup > Auto Payments. Select the Booking Source and

customize the security deposit section. Example below

What if the stay is longer than the hold period?

You can select Automatically re-authorize every seven days. The system will keep re-authorizing until end date (checkout date).

How it looks to the guest?

How it looks when security deposit is scheduled to be collected?

How it looks when a security deposit is Authorized

Select the booking and you'll see below the security deposit amount the status "Authorized" and it's colored Green. If you expand the booking, you'll also see the date when it was authorized.

How it looks when a Security deposit is still not paid by guest

How to Capture or Release a Security deposit?

On the dropdown arrow of the Security deposit charge, select Capture or Release

How to set different Security deposit amount per property?

Go to Settings > Properties then select the property you want to set a different deposit amount to be collected then choose "Per Property Settings" then set your new auto payments rules including the security deposit.

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