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How to set up security & damage deposit collection on Charge Automation
How to set up security & damage deposit collection on Charge Automation
Steps required to set up Security Deposits in your ChargeAutomation account.
Cathy Yap avatar
Written by Cathy Yap
Updated over a week ago

1. Go to Settings > Account Setup > Auto Payments. Select the Booking Source. We will choose as an example.

2. Once the booking source is selected, select Security / Damage Deposit, this will expand this section revealing other fields to complete.

Amount Type:
Fixed Amount
% of Booking Amount
First Night

When to Authorize:
Immediately to 365 days Before Check-in.

3. Once you have completed the fields, turn ON the switch beside Security/Damage Deposit. You will notice will automatically turn ON as well.

Automatically re-authorize every seven days – An authorization will apply a hold to your guest’s credit card for the security deposit amount for a period of 7 days. If the guest’s stay exceeds 7 days, selecting this option will automatically restart the authorization for an additional 7 days.
The authorization will expire after 3 days if the guest has checked out. Otherwise, it will automatically restart for an additional 7 days.

NOTE: To easily apply these changes to your other booking sources, select the next booking source and then select Copy settings from. A drop down of all applicable booking sources will appear and you can select the booking source which you just set up using the steps in this article.

For answers to other questions about the Security/Damage Deposit feature in ChargeAutomation, visit our Security/Damage Deposit FAQ's article.

Charge Automation is a guest experience software that helps hotels & vacation rentals increase revenue, eliminate check-in queues, improve guest satisfaction, and maximize profits.

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