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How to set up security & damage deposit collection on Charge Automation
How to set up security & damage deposit collection on Charge Automation

Steps required to set up Security Deposits in your ChargeAutomation account.

Cathy Yap avatar
Written by Cathy Yap
Updated over a week ago

1. Go to Settings > Account Setup > Auto Payments. Select the Booking Source. We will choose as an example.

2. Once the booking source is selected, select Security / Damage Deposit, this will expand this section revealing other fields to complete.

Amount Type:
Fixed Amount
% of Booking Amount
First Night

When to Authorize:
Immediately to 365 days Before Check-in.

3. Once you have completed the fields, turn ON the switch beside Security/Damage Deposit. You will notice will automatically turn ON as well.

Automatically re-authorize every seven days – The deposit will be collected in a form of authorization (hold) and the hold typically lasts 7-30 days depending on gateways you are using and card type. If you are using stripe, we are giving all ChargeAutomation customers early access to an extended authorization window.
28 days for Visa
30 days for Discover/MasterCard/Amex
Or else, the authorization will expire after 3 days if the guest has checked out.

NOTE: To easily apply these changes to your other booking sources, select the next booking source and then select Copy settings from. A drop down of all applicable booking sources will appear and you can select the booking source which you just set up using the steps in this article.

For answers to other questions about the Security/Damage Deposit feature in ChargeAutomation, visit our Security/Damage Deposit FAQ's article.

Charge Automation is a guest experience software that helps hotels & vacation rentals increase revenue, eliminate check-in queues, improve guest satisfaction, and maximize profits.

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