šWhy ChargeAutomation Reports Invalid Cards
Booking.com does not allow hosts to cancel a non-paying booking directly without first marking the card as invalid. ChargeAutomation automatically hits the "mark card invalid" endpoint on connected channel managers/PMSs (such as BookingAutomation / Beds24) to initiate Booking.comās invalid card procedure on behalf of the host.
šAutomated Trigger Conditions
ChargeAutomation triggers the "mark card invalid" API call under the following scenarios:
A. Future Bookings
Payment Overdue: Payment is not completed within 24 hours of being due.
Missing Payment Method: No payment method is added within 24 hours of payment being due.
Failed Retry: If a guest adds a payment method within the 24-hour window but the charge fails within that same 24-hour period.
B. Same-Day Bookings
Payment Overdue: Payment is not completed within 2 hours of being due.
Missing Payment Method: No payment method is added within 2 hours of payment being due.
Failed Retry: If a guest adds a payment method within the 2-hour window but the charge fails within that same 2-hour period.
šØOutcome & Cancellation Eligibility
Once ChargeAutomation reports the card as invalid to Booking.com, the guest is notified by Booking.com to update their details. The host then gains the ability to cancel the reservation under either of these conditions:
24-Hour Expiration: The guest fails to update their credit card details within 24 hours of the card being marked invalid.
Same-Day Check-in Cutoff: Payment is still not made by 6:00 PM (property timezone) on the day of arrival (check-in day).
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