Effective September 30, 2023, Airbnb no longer share the guest masked email address. This change directly affects ChargeAutomation users by limiting automated email communications with Airbnb guests.
You can create an auto message in your PMS with the pre-check-in template variable provided by ChargeAutomation. For manual use, locate the guest's booking in your PMS, create a message that includes the template, and send it to the guest.
There are several methods to share the pre-check-in link with Airbnb guests: via SMS, manually sharing through PMS, or posting in the Airbnb chat.