There are 5 ways the pre-check-in link (also known as online check-in link or guest portal link) can be sent to guest.

Via Email

You can set the pre check-in email to be sent to guests in relation to check-in date or booking date.

1. Go to Settings > Online Check-in.

2. Click on the gear icon for Auto Notify Guest To Complete Pre-Arrival.

3. Under Notify Guest to complete Pre-Arrival set the days you want to send the pre check-in email with reminders.

Via SMS

You can set the pre check-in email to be sent to guests in relation to check-in date or booking date.

1. Go to Settings > Online Check-in.

2. Click on the gear icon for Auto Notify Guest To Complete Pre-Arrival.

3. Under Notify Guest to complete Pre-Arrival set the days you want to send the pre check-in email with reminders.

Via Your PMS

Each reservation's unique pre checkin link can be generated using the following template URL:

Copy the template URL below and paste it your messaging sent through your PMS.

OwnerRez

https://app.chargeautomation.com/onlinecheckin?bookingid={BIDRAW}&firstname={CFIRST}

Hostaway

https://app.chargeautomation.com/onlinecheckin?bookingid={{hostaway_reservation_id}}&firstname={{guest_first_name}}

BookingAutomation

https://app.chargeautomation.com/onlinecheckin?bookingid=[BOOKID]&firstname=[GUESTFIRSTNAME]

Hostfully
https://app.chargeautomation.com/onlinecheckin?bookingid=[$LEAD_UID$]&firstname=[$GUEST_FIRST_NAME$]

Tokeet
https://app.chargeautomation.com/onlinecheckin?bookingid=*|INQUIRY:INQUIRY_ID|*&firstname=*|GUEST:FNAME|*

Guesty

https://app.chargeautomation.com/onlinecheckin?bookingid={{confirmation_code}}&firstname={{guest_first}}

Beds24
https://app.chargeautomation.com/onlinecheckin?bookingid=[BOOKID]&firstname=[GUESTFIRSTNAME]

Smoobu

https://app.chargeautomation.com/onlinecheckin?bookingid=[bookingID]&firstname=[firstGuestName]

Hospitable

https://app.chargeautomation.com/onlinecheckin?bookingid=%reservation_code%&firstname=%guest_first_name%

Octorate

https://app.chargeautomation.com/onlinecheckin?bookingid=$(reservation.code)&firstname=$(reservation.firstname)

Hostify

https://app.chargeautomation.com/onlinecheckin?bookingid={{reservation_id}}&firstname={{guest_first}}

Lodgify

https://app.chargeautomation.com/onlinecheckin?ref=ldfy&bookingid={{BookingId}}

To hyperlink the template URL on lodgify please follow the steps listed here

If your PMS is not listed here, please contact support or use the below link in your PMS messaging and your guests will be able to find their reservations

https://app.chargeautomation.com/onlinecheckin-form

Via QR Code

You can share the following QR Code at your locations for guests who have not completed their online check-in

https://app.chargeautomation.com/onlinecheckin-form

Via Kiosk

Via Kiosk Self check-in Kiosk Let your guests check-in using kiosk, tablet or via web. Simply share the following link https://app.chargeautomation.com/onlinecheckin-form

What Happens After Completing Pre-Check-In

Once you successfully complete the pre-check-in process, it’s essential to know:

ChargeAutomation does not handle the sending of check-in details directly.
To obtain check-in information such as entry codes or property access details, you need to contact the Property Manager or Property Owner responsible for your booking. Here are the recommended ways to do that:
- Reply to the confirmation email you received after booking.
- Use the chat or messaging feature, if available, on the booking website.
- Refer to the contact information provided in the original booking confirmation email or listing details.

Troubleshooting

If you experience delays in receiving notifications or require additional assistance:

Double-check Completed Steps: Ensure that you’ve finished required steps like payment details submission and pre-check-in form completion.
Reply to Booking Confirmation Email: Contact the property manager by replying to the email linked to your booking.
Website Messaging Features: Use the messaging system of the booking platform to reach out for assistance.
Contact Information in Email: Check your booking confirmation email for a direct phone number or email to reach the property manager.

How To Send Pre Check-In Link Using BookingAutomation Auto Action

How To Send Pre Check-In Link Using Beds24 Auto Action

How Guest Portal / Guidebook works

Online Check-in Link

How to send a pre-check-in link from your PMS