ChargeAutomation

Learn how ChargeAutomation's online check-in works: payment collection, ID verification, and signed agreement before guest arrival.

How Online Check-In Works

Everything you need to know about sending a pre-check-in link from your PMS using a template URL

How to send a pre-check-in link from your PMS

Learn why your Pre-Check-in links and Guest Portal don't expire after 24 or 48 hours, but adapt dynamically instead.

Do the Pre-Check-in link or Guest Portal Expire?

Learn how to generate and use QR codes. To offer guests a seamless online check-in experience with payment and ID collection.

How To Use a QR Code for Online Check-in

Learn how to track guest activity, payments and manage your reservations.

Bookings Dashboard

Our latest innovation is designed to revolutionize how you verify and onboard guests.

What is our Guest Screening Feature?

Learn how to automatically verify your guest meets a minimum age requirement.

Age Verification

Learn how ID Number Lookup works within ChargeAutomation’s automatic verification flow to validate guest IDs.

How To Use Automatic Verification: ID Number Lookup

Support

Sergey Zhizhoma

Osmara R.

Customize customer digital journey of Pre-arrival, During-stay & Post Stay 

Online Check-in

Learn how to collect the number of adults and children per reservation during the guest pre check-in flow.

How To Collect No. of Adults & Children

Getting Started with the Unified Inbox

Cathy Yap

Optimize your guest experience with ChargeAutomation. Browse guides for pre check-in	digital guidebooks	communications	and branding.

Guest Experience

The details below explain how to map your guest answers from Pre-Arrival Custom Questions to your PMS.

How to Map Guest Responses to Your PMS in ChargeAutomation

Learn how to map your guest answers to Pre-Arrival Custom Questions to your PMS (Beds24).

How To Map Guest Responses to Beds24

Collect custom information from guests during pre check-in. Browse guides for setting up and managing custom questions in ChargeAutomation.

Custom Questions

Learn how to add your rental terms and conditions to be accepted by the guest during online check-in.

How to Add Terms & Conditions

Thomas

Set up rental agreements and terms in ChargeAutomation. Browse guides for creating sending	and collecting signed agreements from guests.	

Rental Agreement & Terms 

Enable document collection in ChargeAutomation to automatically request guest ID and signed agreements before check-in.

How To Enable Document Collection

Learn where and how to verify documents submitted by your guests.

How to View, Accept or Decline Submitted Documents on Charge Automation

Guest ID & Selfie Images in Host Check-in Emails🆔

Teona Chhotua

Document Collection | ChargeAutomation Help	Learn how to collect guest documents in ChargeAutomation. Browse guides for ID verification rental agreements and signed waivers.

Documents

Create a custom design with text, images, and links

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