đ§©Step-by-Step Setup in ChargeAutomation
Navigate to Online Check-In Settings:
Go to Settings (or the left navigation menu) â Online Check-In.
Open the Questionnaire / Custom Questions section.
Create or Edit a Custom Question:
Click Add Question or click the edit icon on an existing question.
Enter the question prompt, question type (e.g., Short Text, Dropdown, Yes/No, Date Picker), and scope (Main Guest or All Guests).
Map to Beds24 Field:
Look for the Map to PMS Field / PMS Sync Key dropdown.
Select the specific Beds24 field where you want the guest's response to be stored (e.g., custom1, notes, guestComments).
Click Save.
đSupported Beds24 Push-Back Fields
đHow It Works Once Completed
When a guest completes the pre-check-in flow and submits their questionnaire, ChargeAutomation automatically triggers a sync to Beds24.
The response will populate directly in the mapped field of that specific booking inside Beds24 (e.g., in the booking's Summary, Custom, or Notes sections).