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What is our Guest Screening Feature?

Our latest innovation is designed to revolutionize how you verify and onboard guests.

Written by Toyin Odujebe

The Guest Screening (or Guest Verification) feature in ChargeAutomation is a comprehensive tool designed to automate guest vetting, identity verification, and legal compliance reporting. It is often referred to in the system as Authority Reporting or Legal Compliance.

Key Capabilities 🛡️

  • Identity Verification: Uses biometric ID verification to securely confirm guest identities during the online check-in process.

  • Legal Authority Reporting: Automatically submits required guest data to local government authorities to ensure compliance with regional laws. Current integrations include:

    • Germany (AVS): Automates reporting to German municipalities.

    • Spain (SES.Hospedajes): Handles mandatory guest registration with the Spanish Ministry of the Interior.

    • Colombia: Integrates with TRA, SIAT, and SIRE for local and foreign guest reporting.

  • 3rd-Party Integrations: Connects with specialized screening providers like Safely, Superhog, Guest Ranger, and Autohost for criminal background checks and advanced risk assessment.

How It Works ⚙️

  1. Mandatory Data Collection: When enabled, the system automatically makes required fields (like passport numbers or ID photos) mandatory in the guest's pre-check-in journey.

  2. Automated Submission: Once the guest completes their check-in, the data is sent seamlessly to the relevant authority or screening partner, reducing manual entry and errors.

  3. Status Monitoring: You can track the status of these screenings (e.g., "Verified," "Pending," or "Failed") directly within the booking details in ChargeAutomation.

Setup & Pricing 💳

  • Location: You can configure these settings under Settings > Properties > Edit Property > Authority Reporting.

  • Cost: This is a paid feature that typically requires a subscription. For example, Automatic Identity Verification follows a monthly billing structure.

Frequently Asked Questions (FAQs)

  1. What is Guest Screening?
    Guest Screening is a feature that verifies guests’ identities by collecting and validating IDs or passports, ensuring compliance with legal and security requirements.

  2. What happens if a guest fails verification?
    The Guest Portal will notify the guest, allowing them to resubmit their documents for review.

  3. How do I know if a guest is verified?
    A verification success checkmark will appear next to the guest’s name in the Booking Listings Page.

  4. Is my data secure?
    Yes, all data is encrypted and processed in compliance with GDPR and other privacy regulations.

  5. Do I need to subscribe to use this feature?
    Yes, you must subscribe to a Guest Screening service for automated ID and selfie verification.

  6. Where can I get help if I encounter issues?
    Our support team is available to assist you with any questions or concerns

We’re confident that our Guest Screening feature will elevate your operations by enhancing security, streamlining workflows, and improving guest satisfaction.

Ready to get started? Dive into the Guest Screening feature today, and if you need assistance, our support team is always here to help.

Let us know how we can make this even better for you!

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