If you operate a hotel, vacation rental, apartment, or other accommodation business in Catalonia, you may be required to communicate guest information to the Mossos d'Esquadra.

ChargeAutomation helps streamline this process by collecting the required guest information during online check-in, preparing the data for authority reporting, and providing visibility into the reporting status of your bookings.

With the Mossos d'Esquadra Authority Reporting integration, you can:

👤 Collect guest information digitally
Collect the required guest details through your ChargeAutomation online check-in flow.

📋 Collect information from all required guests
Configure your Guest Journey so every required guest completes their information.

🏛️ Prepare guest data for Mossos d'Esquadra reporting
ChargeAutomation formats the collected information according to the reporting requirements supported by the integration.

📊 Monitor reporting status
View legal-authority/compliance status from your bookings.

🔄 Resubmit updated information
If relevant guest or reservation details change, you can resubmit the information where applicable.

📝 Track authority-related activity
Legal Authority events are recorded in booking activity logs, giving you greater visibility into the reporting workflow.

🏠 Manage multiple properties
Configure authority reporting separately for the properties that need to report to Mossos d'Esquadra.

Mossos d'Esquadra operates the traveler-registration system for accommodation establishments in Catalonia.

According to the official Mossos d'Esquadra registration portal, the obligation to communicate establishment and guest information applies to both individuals and professional accommodation operators.

The official portal states that the required traveler information must be communicated within 24 hours following the start of the accommodation for each person and that the information must be retained for 3 years and made available to the Mossos d'Esquadra when required.

The typical workflow is:

📅 Booking created
↓
​🔗 Guest receives the online check-in link
↓
​👤 Guest provides the required information
↓
​🪪 Identification details are collected
↓
​🔍 ChargeAutomation prepares the reporting information
↓
​🏛️ Information is prepared/submitted through the configured authority workflow
↓
​📊 Reporting status is recorded
↓
​🔄 Updated information can be resubmitted when applicable

Inside Authority Reporting:

Enter the credentials provided by Mossos d'Esquadra:

💡 Tip: Make sure the credentials belong to the appropriate Mossos d'Esquadra establishment/authority account before enabling reporting.

Once your credentials have been entered:

Click Save at the bottom of the page.

Authority Reporting will now be active for the selected rentals.

Guests provide the information required by your configured reporting workflow through the ChargeAutomation pre-check-in portal.

Depending on the applicable requirements, this can include information such as:

ChargeAutomation provides visibility into legal-authority reporting from your bookings.

From the Booking Page, check the relevant booking to review its authority/compliance status.

This allows you to identify bookings that may require attention instead of relying solely on manual tracking.

The required authority-reporting workflow has been completed successfully.

The booking may still require information or action.

Check:

The reporting workflow encountered an error.

Review the booking information and authority connection, correct any missing or incorrect information, and use the available resubmission workflow where applicable.

Guest and reservation information can change after the initial reporting process.

Examples include:

✏️ Guest name changes
📅 Check-in or check-out dates change
👤 Additional guest information is added
🪪 Guest identification information is corrected
🏠 Rental/property information changes

When applicable, ChargeAutomation allows the authority data to be resubmitted after relevant guest or reservation details are updated.

For workflows where a downloadable reporting file is required:

ChargeAutomation records Legal Authority events in booking activity logs.

This provides additional visibility into authority-reporting activity and can help you investigate the status of a specific booking.

If you manage multiple properties, you can configure authority reporting for each applicable property.

If multiple properties use the same Mossos d'Esquadra credentials, you may be able to use the Copy Settings option to replicate the configuration.

🔐 Security tip: Only copy authority credentials to properties that legitimately belong to the same authority account and should use those credentials.

Authority Reporting is priced based on the number of rentals connected to Mossos d'Esquadra:

For the latest official requirements, registration information, and legal guidance, consult the Mossos d'Esquadra traveler-registration portal.

👉 Mossos d'Esquadra — Registro de viajeros de establecimientos de hospedaje

The official portal provides access to establishment registration, traveler reporting, documentation, legislation, FAQs, and the accommodation reporting system.