If you manage accommodation properties in Portugal, you may be required to collect and submit guest information to SIBA (Sistema de Informação de Boletins de Alojamento).
ChargeAutomation helps simplify this process by collecting guest information through the online check-in experience and automatically submitting the required data to SIBA.
✨ What You Can Do with SIBA + ChargeAutomation
With the SIBA integration, you can:
👤 Collect guest information through online check-in
👥 Collect information from all required guests
🔄 Automatically submit guest data to SIBA
📊 Monitor submission status from your bookings
🔁 Manually submit or resubmit information when needed
🏠 Manage SIBA reporting for multiple properties
📋 Copy SIBA credentials to other properties when applicable
This helps reduce manual data entry and makes it easier to monitor your reporting workflow.
🧭 How the SIBA Integration Works
The process is designed to be simple:
📅 Booking received
↓
👤 Guest receives online check-in
↓
📝 Guest provides required information
↓
🔍 ChargeAutomation collects the guest data
↓
🇵🇹 Data is submitted to SIBA
↓
📊 Submission status is recorded
↓
🔁 Submit manually if needed
⚙️ Before You Start
Make sure you have:
✅ An active SIBA account
You will need the credentials provided by SIBA for your establishment.
✅ Your SIBA credentials
You will need:
🔑 Hotel Unit NIPC / Unit ID
🔐 Access Key
🏢 Establishment Number
These credentials are entered in ChargeAutomation under Authority Reporting.
🏠 Step 1: Open Authority Reporting
🔐 Log in to your ChargeAutomation account.
⚙️ Go to Settings → Properties.
🏠 Find the property you want to configure.
✏️ Click the Edit icon.
📋 Select Authority Reporting.
You can configure SIBA separately for each property.
🔐 Step 2: Enter Your SIBA Credentials
Under Authority Reporting, enter the credentials provided by SIBA.
Enter:
🏨 Hotel Unit NIPC
Your Unit ID from SIBA.
🔑 Access Key
The Access Key provided by SIBA.
🏢 Establishment Number
Your SIBA Establishment Number.
Make sure each value is entered exactly as provided by SIBA.
🔌 Step 3: Connect to SIBA
Once your credentials have been entered:
🔍 Review the information.
🔌 Click Connect to SIBA.
⏳ ChargeAutomation will verify the credentials.
🟢 A Connected to SIBA confirmation will appear when the connection is successful.
🟢 Connected
Your SIBA connection is active and the property is ready for automated reporting.
🔴 Connection Error
If the connection fails:
Check your credentials.
Confirm your SIBA account is active.
Make sure there are no spaces or typing errors.
Re-enter the credentials and try again.
ChargeAutomation will display an error if the credentials cannot be verified.
🪪 What Information Is Collected?
Guests provide their required information through the pre-check-in / online check-in portal.
Depending on the applicable reporting requirements, this can include information such as:
👤 Guest name
🪪 Document/identification number
🌍 Country or nationality
📅 Document expiration date
📋 Other required guest details
🤖 Step 4: Automatic SIBA Submission
Once:
✅ The property is connected to SIBA
✅ The booking is synchronized
✅ The guest provides the required information
ChargeAutomation can submit the available guest information to SIBA automatically.
📊 Step 5: Check the Legal Authority Status
You can monitor the SIBA submission status from the booking.
💡 Tip: Regularly check bookings with a failed or pending authority status so you can resolve issues promptly.
🔄 Step 6: Submit Information Manually
If automatic submission does not occur or you need to send updated information, you can manually submit the guest data.
To submit manually:
📋 Open the relevant Booking.
📝 Go to Online Check-in.
👤 Review or edit the guest information.
💾 Save the updated information.
🇵🇹 Click Manual Submission to Authority.
🏠 Copy SIBA Credentials to Another Property
If multiple properties use the same SIBA credentials, you can copy the configuration to another property using Copy Credentials.
To copy credentials:
⚙️ Open the property's Authority Reporting settings.
📋 Select Copy Settings.
🏠 Choose the property or properties that should use the same credentials.
💾 Save the configuration.
⚠️ Important: Only copy credentials to properties that are legitimately associated with the same SIBA account/establishment.
🔎 Troubleshooting
🔴 I can't connect to SIBA
🔴 I can't connect to SIBA
Check:
🔑 Hotel Unit NIPC / Unit ID
🔐 Access Key
🏢 Establishment Number
🇵🇹 SIBA account status
Make sure the credentials were copied exactly as provided by SIBA.
If the issue continues, contact ChargeAutomation Support with the error message and property information.
🔴 Guest information isn't being submitted
🔴 Guest information isn't being submitted
Check:
🏠 Is the property connected to SIBA?
👤 Has the guest completed online check-in?
🪪 Is all required guest information available?
📊 What does the Legal Authority status show?
🔁 Can you submit the information manually?
🟡 The booking is still pending
🟡 The booking is still pending
First confirm that:
👤 The guest has completed the required check-in steps.
Then check:
📋 Guest information
🇵🇹 SIBA connection
📊 Legal Authority status
If everything is complete, try the manual submission option where appropriate.
🔴 The submission failed
🔴 The submission failed
Review the guest information and check for:
❌ Missing information
❌ Incorrect identification details
❌ Incorrect property/SIBA credentials
❌ Connection issues
Correct the information and use Manual Submission to Authority if needed.
If the submission continues to fail, contact ChargeAutomation Support and provide:
📌 Booking ID
📌 Property name
📌 Error message/status
⚠️ Important: ChargeAutomation Does Not Replace Your Legal Obligations
ChargeAutomation helps automate the collection and submission workflow, but your business remains responsible for:
📋 Understanding the applicable SIBA requirements
👤 Collecting accurate guest information
🔐 Maintaining valid SIBA credentials
🏠 Configuring each property correctly
📤 Ensuring required information is submitted
🗂️ Maintaining any records required by applicable law
The official SIBA system is administered by Portugal's competent authorities, and its official documentation identifies the applicable legal framework and accommodation-reporting requirements.
💰 Pricing
Authority Reporting is priced based on the number of rentals connected to SIBA:
🏠 Connected Rentals | 💵 Price per Rental |
1–50 | $3.00 USD |
51–250 | $2.75 USD |
250+ | $2.50 USD |
❓ Frequently Asked Questions
🔑 What happens if my SIBA credentials are incorrect?
🔑 What happens if my SIBA credentials are incorrect?
ChargeAutomation will display an error when the credentials cannot be verified. Check the information provided by SIBA and try again.
🏠 Can I use the same SIBA credentials for multiple properties?
🏠 Can I use the same SIBA credentials for multiple properties?
If the properties are legitimately associated with the same SIBA account/establishment, you can use Copy Settings to replicate the configuration.
📊 How do I know if my guest data was submitted?
📊 How do I know if my guest data was submitted?
Check the Legal Authority status in the booking details.
👤 How is guest information collected?
👤 How is guest information collected?
Guests provide their required information through the ChargeAutomation pre-check-in / online check-in experience.
🔄 Can I submit information manually?
🔄 Can I submit information manually?
Yes. Open the booking, go to Online Check-in, update the guest information if necessary, and select Manual Submission to Authority.
🇵🇹 Official SIBA Resources
For the latest legal requirements, technical information, and official guidance, always refer to the Portuguese authorities.
🔗 SIBA — Sistema de Informação de Boletins de Alojamento
🔗 SIBA Legislation & Protocols
The official SIBA website provides information about the legal framework governing the system, including Portaria n.º 321/2023, Portaria n.º 415/2008, and Portaria n.º 287/2007.