Managing legal compliance for property bookings can be complex and time-consuming. In Catalonia, property managers are required to submit guest data to Mossos d'Esquadra, making accuracy and timeliness essential.
To simplify this process, ChargeAutomation introduces the Mossos d'Esquadra Authority reporting integration, designed specifically for property managers operating in Catalonia. This feature allows you to receive data already formatted according to Mossos requirements, so it's ready for immediate submission.
Why This Matters to You
Save Time: Automate legal data submissions for your properties to eliminate manual tasks.
Reduce Errors: Ensure accuracy in compliance without human intervention.
Stay Compliant: Meet legal obligations for guest data submissions with ease.
Enhance Efficiency: Manage multiple properties and rental units with centralized controls.
Peace of Mind: Monitor submission status directly from your booking listings page.
Follow these steps to enable and configure automatic guest data submissions to Mossos d'Esquadra:
Step 1: Navigate to the Property Settings
Log in to your ChargeAutomation account.
Go to Settings -> Properties.
Open the three-dot menu.
Click the edit pen button.
Select Authority Reporting.
Step 2: Activate Automatic Submission
Toggle the switch labeled "Authority Reporting" to ON.
Select Mossos d'Esquadra from the Select Authority dropdown.
Once enabled, additional fields will appear for configuration.
Step 3: Configure Mossos d'Esquadra Credentials
Enter the credentials provided by Mossos d'Esquadra:
Mossos d'Esquadra Username: Enter your establishment ID.
Email: Enter your contact email address.
Mossos d'Esquadra Password: Enter your password.
Select Rentals: Select the rentals where this rule should apply.
Step 4: Test the Connection
Once credentials are entered, the system automatically verifies them.
A "Connected to Mossos d'Esquadra" message will appear if the connection is successful.
If there’s an issue, an error message will prompt you to review your credentials.
Step 5: Save Your Configuration
Click the Save button at the bottom of the page to store your settings.
Authority reporting is now active for the selected rentals.
Step 6: Download the Mossos d'Esquadra report
Go to the Booking Listings Page.
Open the three-dot menu on the relevant booking.
Click Booking Details.
Download the file from the email you will receive.
You can also download the reporting file from the booking details.
Step 7: Confirm Guest Journey Settings for Compliance
To ensure Mossos d'Esquadra receives all required guest data, you must align your Guest Journey Editor with legal requirements.
What to check
Go to:
Settings → Guest Journey Editor → Collect basic information from guests.
Make sure the following options are selected:
Who is required to complete the above details?
✅ All Guests (Adult, Children, and Babies)When is online check-in considered completed?
✅ When all required guests complete it
These settings ensure that:
Data is collected from every guest in the reservation.
Online check-in is only marked complete once all required guests have submitted their details.
Your property stays fully compliant with Mossos d'Esquadra requirements.
Frequently Asked Questions (FAQs)
What happens if my credentials are incorrect?
The system will display an error message, prompting you to correct it.
Can I copy credentials to another property?
Yes! Use the "Copy Credentials" button to replicate settings across properties.
How do I know my data is being submitted?
The compliance status on the Booking Listings Page lets you monitor submissions in real time.
How will the guest information be captured?
The guest will submit all the information required for compliance in their pre-check-in portal (Document number, country, expiration date, etc).
Get Started Today
ChargeAutomation’s "Mossos d'Esquadra" ensures compliance with Catalonia’s legal requirements while saving you time and effort. Whether you manage a single property or multiple, this integration makes compliance straightforward