Skip to main content

🇩🇪 AVS: Legal Authority Reporting with ChargeAutomation

Automatically submit guest information to AVS during online check-in

Written by Osmara R.

If your property is located in Germany and is required to report guest information to the local authority, ChargeAutomation’s AVS integration can automate this process as part of your online check-in workflow.

Guests provide the required information through their Pre-Check-in Portal, and ChargeAutomation sends the collected data to AVS—helping reduce manual work and the risk of missed submissions.

💡 Important: Before connecting ChargeAutomation to AVS, you must contact your spa administration or municipality (Kurverwaltung/Gemeinde) and ask them to activate the web service connection with ChargeAutomation.

✨ Why use AVS Authority Reporting?

⏱️ Save time

Automate guest data submissions instead of entering information manually.

✅ Reduce errors
Guest information is collected directly through the online check-in process.

📋 Simplify compliance workflows
Required guest information can be submitted to the relevant authority automatically.

🏠 Manage multiple properties
Configure AVS reporting separately for each connected property.

🔎 Monitor submission status
Check the authority reporting status directly from the booking details.

🔧 How to Set Up AVS

1️⃣ Activate the AVS connection

Before configuring AVS in ChargeAutomation:

  1. Contact your Kurverwaltung/Gemeinde or relevant local authority.

  2. Request that they activate the web service connection with ChargeAutomation.

  3. Obtain the AVS credentials required for your property.

Once the authority has activated the connection, you can continue with the setup in ChargeAutomation.

2️⃣ Open your Property Settings

  1. Log in to your ChargeAutomation account.

  2. Go to Settings → Properties.

  3. Find the property you want to configure.

  4. Click the ✏️ Edit icon.

  5. Select Authority Reporting.

3️⃣ Enter your AVS Credentials 🔐

Enter the credentials provided by AVS:

  • Kurverwaltung

  • Firmaid

  • Objektid

Select the rentals to be connected to AVS.

Double-check the information before connecting.

4️⃣ Connect to AVS 🔗

Once your credentials have been entered:

  1. Click Connect to AVS.

  2. ChargeAutomation will verify the credentials.

  3. If the connection is successful, you’ll see Connected.

⚠️ Connection error?

If the connection fails, ChargeAutomation will display an error message.

Check that:

  • Your AVS credentials are correct.

  • Your Kurverwaltung, Firmaid, and Objektid match the information provided by AVS.

  • The web service connection has been activated by your local authority.

📊 Monitor Authority Reporting

Once AVS is connected, you can check the submission status for individual bookings.

To check a booking:

  1. Open the Booking Details page.

  2. Locate the Legal Authority field.

  3. Review the current submission status.

You can also submit the guest information manually when necessary by using Send Manually.

🪪 What Guest Information Is Collected?

Guest information is collected through the Pre-Check-in Portal.

Depending on the requirements applicable to your property, this may include information such as:

  • Guest identification/document number

  • Country

  • Document expiration date

  • Other required guest details

Guests enter this information during the online check-in process.

🔄 Can I Copy AVS Credentials to Another Property?

Yes! 🙌

If you manage multiple properties, you can use the Copy Settings option to replicate the AVS credentials to another property.

This can save time when configuring multiple rentals.

⚠️ Always verify that the copied credentials are appropriate for the destination property before completing the connection.

🛠️ Can I Submit Guest Information Manually?

Yes.

If you need to manually submit or resend guest information:

  1. Open the relevant booking.

  2. Go to Booking Details → Online Check-in.

  3. Edit or verify the guest details.

  4. Select Send Manually.

This gives you a way to submit the information manually when an automatic submission requires attention.

❓ Frequently Asked Questions

What happens if my AVS credentials are incorrect?

ChargeAutomation will display an error message when the credentials cannot be verified. Check the credentials provided by AVS and try again.

How do I know whether the guest information was submitted?

Check the Legal Authority status on the booking details page to monitor the submission.

What happens if a guest hasn't completed online check-in?

The required guest information will not be available for submission until the guest completes the relevant sections of the Pre-Check-in Portal.

Can I manually submit the information?

Yes. Open the booking, go to Online Check-in, verify the guest information, and select Send Manually.

Can I use AVS for multiple properties?

Yes. AVS can be configured on a property-by-property basis, and credentials can be copied to additional properties where applicable.

💰 AVS Authority Reporting Pricing

Authority reporting is priced based on the number of rentals connected to AVS:

Connected Rentals

Price per Rental

1–50

$3.00 USD

51–250

$2.75 USD

250+

$2.50 USD

Operating in Germany just got simpler. ChargeAutomation's integration with AVS automatically reports guest information to local authorities as part of the online check-in experience: no manual submissions, no compliance gaps, no extra work for your team. Guests check in seamlessly, your property stays on the right side of German law, and your staff never has to think about it again.

Why This Matters to You

  • Save Time: Automate legal data submissions for your properties, eliminating manual tasks.

  • Reduce Errors: Ensure accuracy in compliance without human intervention.

  • Stay Compliant: Meet legal obligations for guest data submissions with ease.

  • Enhance Efficiency: Manage multiple properties and rental units with centralized controls.

  • Peace of Mind: Monitor submission status directly from your booking listings page.

Follow these steps to enable and configure automatic guest data submissions to AVS:

ℹ️ Before connecting ChargeAutomation to your AVS account, you must contact the spa administration or municipality (Kurverwaltung/Gemeinde) and ask them to activate the web service connection with ChargeAutomation.

Step 1: Navigate to the Property Settings

  1. Log in to your ChargeAutomation account.

  2. Go to Settings -> Properties and click on the edit icon next to the property you want to configure.

  3. In the Property settings menu, click on "Authority Reporting."

Step 2: Configure AVS Credentials

  1. Enter the credentials provided by AVS:

    • Kurverwaltung

    • Firmaid

    • Objektid

Step 3: Connection Confirmation

  1. Once credentials are entered,

  2. Click on "Connect to AVS " and the system will verify your credentials automatically.

  3. A "Connected to AVS" message will appear if the connection is successful.

    • If there’s an issue, an error message will prompt you to recheck your credentials.

  4. Your compliance settings are now active, and guest data will be submitted automatically to AVS.

Step 4: Monitor Compliance Status on the Booking Listings Page

  1. Go to the Booking Details Page of any booking you want to see compliance status

  2. Look for the new "Legal Authority" field which will contain the status of the submission

  3. You also have the ability to manually send the data using the "Send Manually" button

Step 5: Confirm Guest Journey Settings for Compliance

To ensure AVS receives all required guest data, you must align your Guest Journey Editor with legal requirements.

What to check?

Go to: Settings → Guest Journey Editor → Collect Basic Information From Guest(s)

Make sure the following options are selected:

  1. Who is required to complete the above details?
    ✅ All Guests (Adult, Children and Babies)

  2. When is online check-in considered completed?
    ✅ When all required guests complete it

These settings ensure that:

  • Data is collected from every guest in the reservation

  • Online check-in is only marked complete once all required guests have submitted their details

  • Your property stays fully compliant with AVS legal requirements

Frequently Asked Questions (FAQs)

  1. What happens if my credentials are incorrect?

    • The system will display an error message, prompting you to correct them.

  2. Can I copy credentials to another property?

    • Yes! Use the "Copy Credentials" button to replicate settings across properties.

  3. How do I know my data is being submitted?

    • The compliance status on the Booking Listings Page ensures you can monitor submissions in real-time.

  4. How will the guest information be captured?

    • The guest will submit all the information required for compliance in their pre check-in portal (Document number, country, expiration date, etc)

  5. Can I submit the information manually if needed?

    • Yes, you can. Locate the booking you want to submit, go to "Booking Details" -> "Online check-in" and edit the guest details. Afterwards, you just need to click "Manual Submission to Authority".

Get Started Today

ChargeAutomation’s AVS Integration ensures compliance with Germany's legal requirements while saving you time and effort. Whether you manage a single property or multiple, this integration makes compliance straightforward and stress-free.

Looking for more country-specific integrations? Stay tuned as we expand our coverage to other regions in the near future.

Ready to simplify your workflow? Log in to your ChargeAutomation account now and configure AVS in just a few clicks. For further assistance, reach out to our support team or consult our Help Center.

PRICING:

Our authority reporting pricing is tiered per number of rentals connected to AVS:


1 to 50 = $3.00 usd per rental
51 to 250 = $2.75 usd per rental
250+ = $2.50 usd per rental

Related Articles
Did this answer your question?