Why ChargeAutomation?

ChargeAutomation lets you create a customized pre-arrival experience where guests can complete multiple tasks from a single link—without downloading an app.

1. Booking is created
A reservation is received from your PMS, OTA, booking engine, or other connected booking source.

2. Guest receives their check-in link
Send the link via email, SMS, PMS messaging or QR code.

3. Guest completes pre-check-in
Collect the information and documents you need before arrival.

4. Guest completes payments or authorization
If enabled, guests can make payments, update their payment method, or complete security deposit authorization.

5. Guest purchases extras
Offer upgrades, early check-in, late check-out, parking, pet fees, activities, and other services.

6. Guest gets access to their Guest Portal
After check-in, guests can access instructions, Wi-Fi, access codes, guidebooks, payments, upsells, and chat.

Replace paperwork and repetitive manual data collection with a branded digital check-in experience.

What can you collect?

You can customize the information you collect based on the property and booking source.

Why use online check-in?

Stop manually tracking which guests need to pay and when.

ChargeAutomation can automate payment collection according to your configured payment schedule.

What can you collect?

Payment schedules can be configured based on your business requirements, property and booking source.

🔄 Split and scheduled payments

Instead of collecting everything manually, ChargeAutomation can automatically handle payments at the appropriate stage of the reservation.

Less manual work. Fewer missed payments. Better cash-flow visibility.

Protect your property without relying on paper authorization forms.

ChargeAutomation allows you to collect Security Deposits or Damage Waiver.

Security Deposit

Flexible Guest Protection

Guests can now be offered a choice between:

Reduce your exposure to fraudulent payment disputes with ChargeAutomation's Chargeback Protection.

Eligible transactions that successfully complete 3D Secure authentication receive a liability shift for fraud-related disputes. Chargeback Protection is included without an additional commission fee.

How it works?

For eligible payments, guests may be required to complete an additional authentication step with their card issuer.

Once successfully authenticated, liability for qualifying fraudulent disputes generally shifts away from the merchant to the card issuer.

ChargeAutomation also recommends collecting guest verification information such as ID and e-signature to strengthen your protection.

Take the manual work out of refund management.

ChargeAutomation can automate refunds according to your configured cancellation or refund policy.

This helps reduce:

Turn your guest journey into an additional revenue opportunity.

Offer guests relevant services and add-ons before and during their stay.

Popular upsells:

ChargeAutomation provides templates and multiple pricing models to help you create upsells quickly.

💡 Upsells aren't limited to pre-check-in

Guests can also access available add-ons through the Guest Portal, and ChargeAutomation offers a standalone Upsell Page, allowing guests to purchase add-ons even when online check-in has not been completed.

What can guests access?

The Guest Portal is web-based, so guests don't need to download an app. It can also be customized by property and booking source and supports multiple languages and automatic translation.

Give guests the flexibility to complete their arrival process remotely.

Guests can receive their check-in link through:

No app download is required.

Need to request a payment or authorization outside the normal guest journey?

Create reusable payment or authorization pages and share them with guests when needed.

This is particularly useful when you need to collect a payment or authorization separately from the standard check-in workflow.

Not every guest or booking needs the same workflow.

ChargeAutomation allows you to customize your guest journey based on:

🏠 Property + 🧾 Booking Source

You can control which steps are displayed and which information is collected for different reservations.

For example:

Direct Booking → ID + Selfie + Rental Agreement + Payment + Security Deposit

OTA Booking → ID + E-signature + Security Deposit

This gives you flexibility without forcing every reservation through the exact same process.

ChargeAutomation can connect with your existing PMS, OTA, payment gateway, and other systems, allowing you to automate your guest workflow without replacing your existing property-management setup.

You can also use ChargeAutomation as a standalone solution by selecting No PMS during setup.

ChargeAutomation does not hold your funds.

Payments are processed through your connected payment gateway, allowing you to remain in control of your money.

💡 A payment gateway is required if you want to collect or authorize payments, security deposits, or upsells. Online check-in and the Guest Portal can still be used without a payment gateway.

⏱️ Save time

😊 Improve the guest experience

💵 Generate additional revenue

🔒 Improve security

📉 Reduce operational errors

📱 Go contactless

ChargeAutomation brings together the essential parts of the modern guest experience:

📝 Check-in → 🪪 Verification → 💳 Payment → 🔐 Protection → 🎁 Upsell → 📖 Guest Portal → 🏠 Stay

Whether you manage a single vacation rental or multiple properties, ChargeAutomation helps you automate the operational tasks behind the guest journey while giving your guests a more convenient digital experience.

Explore ChargeAutomation