You can manually send or share the pre-check-in link with your guests using two primary methods within ChargeAutomation.
Method 1: From the Booking Listings Page đ
This is the quickest way to share a link without opening the full booking details.
Go to the Bookings menu to see your list of reservations.
Locate the specific booking and click the three dots (...) on the right side of the row.
Select one of the following options:
Share Pre check-in link: This allows you to copy the direct URL to your clipboard so you can paste it into a WhatsApp message, SMS, or external email.
Send Pre Check-in Email: This will immediately trigger the automated pre-check-in email from ChargeAutomation to the guest's email address on file.
Pre Check-in Link: Use this to open the guest's portal view yourself (useful for troubleshooting or helping a guest over the phone).
Method 2: From the Booking Details Page đ
If you are already reviewing a specific booking, you can send the link from the internal tabs.
Click on the guest's name or booking ID to open the Booking Details.
Navigate to the Online Check-in tab.
Look for the Resend pre-checkin link button or option. This is typically used if the guest claims they didn't receive the initial automated message.
Important Requirements â ď¸
Contact Info: The "Send Email" or "Send SMS" icons will only appear if the guest's contact details (email or phone number) are present in the booking.
Booking Status: You cannot send a pre-check-in link if the checkout date has already passed.
Manual Bookings: For bookings created manually or via API, ensure you have saved the guest's email before attempting to send the link.