ChargeAutomation is the most stunning Guest Facing Technology that simplifies Check-ins with automated Biometric Guest Verification, Agreement Signing, Security Deposits, Reservation Payments and Upsells. Provide branded guidebooks with with smartlock integration —all through a single link.
Why use ChargeAutomation with Cloudbeds?
Online check-in, guidebook and chargeback protection is completely free
You can automate payment collection from your guests for reservations, deposits, taxes, cleaning fees etc.
You can pre-authorize security deposit
You can also do credit card validation
You can automate refunds to guests according to your cancellations and refund policy.
You can upsell guests during online check-in, for example meals, extra guests fees, extra beds, early check ins, insurance, activities, etc.
Create payment links to collect money & share via email, whatsapp, sms or chat
Setting up your ChargeAutomation with Cloudbeds
Login to your ChargeAutomation account here chargeautomation.com
Connect your payment gateway (for example Stripe, etc) and choose if you want to turn on "Chargeback Protection" feature then click continue.
On PMS step, choose Cloudbeds from the PMS list
Click on "Connect to Cloudbeds" button. You will be redirected to the Cloudbeds page to complete your authentication.
Enter your Cloudbeds credentials and click Next
IMPORTANT NOTES:We support both organization (group) owner/admin users and property-level users from Cloudbeds.
If your Cloudbeds account manages multiple properties but they are not grouped under an "organization", you'll only be able to connect a single property to ChargeAutomation per account
To enable one-click connection for all properties at once, please contact Cloudbeds Support and request that your properties be grouped into an organization.
This setup is required to streamline the integration process with our system.
To allow ChargeAutomation to access all your properties, please log in using your organization (group) owner/admin user account.
If your owner/admin account has multiple roles (e.g., Property Owner and Organization Owner), make sure to select the Organization Owner role, as shown in the image below.
After clicking Next, ensure all permission checkboxes are checked and click on Allow Access
Click "Continue" button to complete the other steps in ChargeAutomation.
How to send a pre check-in link from Cloudbeds
Each reservation has a unique ChargeAutomation pre checkin link. To use this link in your automated messaging from Cloudbeds, please follow the steps in the video below
To use ChargeAutomation with your Direct bookings, please follow this link
Continue below steps within ChargeAutomation
Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. Last step is to activate your properties and you're done.
The rules will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.
We have 24/7 support. Please be sure to use the chat and someone will attend to your question.
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