ChargeAutomation is the most stunning Guest Facing Technology that simplifies Check-ins with automated Biometric Guest Verification, Agreement Signing, Security Deposits, Reservation Payments and Upsells. Provide branded guidebooks with with smartlock integration —all through a single link.
Why use ChargeAutomation with Escapia?
Seamless Digital Guest Journey – Automate check-ins/outs, biometric ID verification, rental agreements, and digital guidebooks for a frictionless experience.
Boost revenue with 1-click upsells like early check-in, late checkout, and more.
Automatic pre-authorize security deposit & release
Eliminate Fraud & Chargebacks – Collect 100% chargeback-free payments and security deposits
120+ payment processor integration options
Let guests pay via Apple Pay, Google Pay, and 40+ local methods.
Save transaction fees
Smartlock access released only after key requirements are met.
Setting up your ChargeAutomation with Escapia
Setting up your ChargeAutomation with Escapia
Login to your ChargeAutomation account here chargeautomation.com
Connect your payment gateway (for example Stripe, etc) and choose if you want to turn on "Chargeback Protection" feature then click Continue.
On PMS step, choose Escapia from the PMS list.
How to Connect your ChargeAutomation Account to Escapia
Request a ChargeAutomation partner connection
a. Navigate to the Escapia contact page. Under category select: Setup and then choose Email.
Fill in your Account Name and info and paste the following text into the correct field.
b. Subject: Partner Connection for ChargeAutomation via HSAPI and add ChargeAutomation to ENET.
c. Text: Please connect the partner ChargeAutomation via HSAPI to my account. Please add ChargeAutomation as a network partner in EscapiaNet. My ChargeAutomation Contact is Support Team: [email protected]
Navigate to the Escapia contact page. Under category select: Setup and then choose email.
a. Once your request has been completed by HomeAway (24-48 hours), log into your Escapia dashboard and add ChargeAutomation as a partner, then give the necessary permissions.
b. Navigate to the VRBO Partner Page.
c. Click on "VRBO Software Partner".
d. Locate ChargeAutomation, and then click Manage Partner.
e. When the Edit Permissions page loads, do the below actions:
i. Select the checkboxes for "Enable Partner".
ii. Select the checkboxes for "Can Access Unit Addresses" and "Can Access
Unit Door Codes".
f. Enable the following methods:
ListUnitTypes
SearchUnitSummaries
SearchReservationSummaries
GetReservationChanges
GetUnitById
GetReservationById
UpdateReservation
UpdateReservationMetadata
ListMarketingCategories
listMarketingCategories
GetGuestById
GetCompanyInfo
g. Click Save.
Choose properties to include in the ChargeAutomation through EscapiaNET
1. In Escapia navigate to: Admin >Setup >EscapiaNET > Join Escapia NET. You may have to agree to the terms and conditions at this point.
2. Go to Admin > Setup > EscapiaNET > Network Partners to display the Network Partners page. Make sure the check box to the left of ChargeAutomation is selected.
3. Click Admin > Setup > EscapiaNET > Unit Distribution to display the Unit
Distribution page.
4. Find ChargeAutomation in the List and choose “Unit Distribution”. In the unit list, you can click + icon to the left of the Unit Code to expand the unit’s available partners.
5. Choose ChargeAutomation for each property you would like to include in the feed.
Once you have completed the steps above, you will need to enter your Escapia PMCID into the pms-connect page of your ChargeAutomation account.
The PMCID is your property management company ID in Escapia.
Select the Default Currency and click "Continue" button for a successful integration.
Continue below steps within ChargeAutomation
Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. Last step is to activate your properties and you're done.
The rules will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.
Data Sync
Data Sync
When you connect Escapia and ChargeAutomation, booking data will sync automatically.
How to send Pre Check-in link from Escapia
How to send Pre Check-in link from Escapia
Each reservation's unique pre check in link can be generated using the below template URL. Copy the template URL below and paste it into your template messages on Escapia.
https://app.chargeautomation.com/onlinecheckin?bookingid=[Reservation number]&firstname=[Guest first name]
The tags are the "[ ]" button at the top and enter in the blue text like the image above
Updating Pre Check-in Status in Escapia
Updating Pre Check-in Status in Escapia
When Pre check-in is completed in ChargeAutomation, we can push a field back to your reservation on Escapia to trigger an automation. This is automatically set up in ChargeAutomation. To see the settings, please follow below steps:
Go to Settings > Preferences > PMS Modification.
If not already activated, activate "Pre Checkin Complete" like below:
Under Notes, put the value "CA_PRE_CHECKIN_COMPLETE: Yes" or change it to any value you want.
The Notes field on the booking in Escapia will show as "CA_PRE_CHECKIN_COMPLETE: Yes" once pre check-in is completed.
Do not forget to click on Save.
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