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Track <> ChargeAutomation Integration
Track <> ChargeAutomation Integration

Connect your Track account with ChargeAutomation

Husnain Afzal avatar
Written by Husnain Afzal
Updated over a week ago

We are happy to announce that ChargeAutomation is integrated with Track!

ChargeAutomation is a FREE online check-in tool used to collect Guest ID, selfie, documents, custom questions, e-signature & display personalized guidebooks.

Another powerful feature of ChargeAutomation is the ability to collect security deposit and Upsell throughout the guest journey

Create single & streamlined flow to collect

✅ Pre-arrival info (ID, Selfie, E-signature, T&C...etc)
✅ Pre-Authorize (damage deposit hold)
✅ Upsell (Upgrades, Services, Tours ...etc)
✅ Guest Portal (Guidebook, Upsell, Chat)

Why use ChargeAutomation with Track?

How much does ChargeAutomation cost?

Use ChargeAutomation for FREE or upgrade to one of our powerful professional plans. Choose the right ChargeAutomation for your business, no matter how small or large. View pricing details here.

Setting up your ChargeAutomation with Track

  1. Login to your ChargeAutomation account here

  2. Connect your payment gateway (for example Stripe, etc) and choose if you want to turn on "Chargeback Protection" feature then click continue.

  3. On PMS step, choose Track from the PMS list.

How to get your Server Key and Server secret

  • To connect your Track account with ChargeAutomation you will need your server key, server secret and Customer Domain from Track.

  • Login to your Track account then click on the settings icon.

  • On the configuration screen, click on Company Setup and then API Key.

  • On the API Keys page, click on + Server key

  • Add the name (e.g. ChargeAutomation Key) for creating a new API Key and click Save key

  • You can copy the key, secret and custom domain.

  • For the custom domain, please use your TRACK customer subdomain name. So in the image below it will be *test*

4. Once you have your key , secret and custom domain, paste it into ChargeAutomation and click on the "Continue" button for a successful integration.

Continue below steps within ChargeAutomation

  1. Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. Last step is to activate your properties and you're done.

  2. The rules will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.

We have 24/7 support. Please be sure to use the chat and someone will attend to your question.

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