ChargeAutomation is the most stunning Guest Facing Technology that simplifies Check-ins with automated Biometric Guest Verification, Agreement Signing, Security Deposits, Reservation Payments and Upsells. Provide branded guidebooks with with smartlock integration —all through a single link.
Why use ChargeAutomation with Track?
Seamless Digital Guest Journey – Automate check-ins/outs, biometric ID verification, rental agreements, and digital guidebooks for a frictionless experience.
Boost revenue with 1-click upsells like early check-in, late checkout, and more.
Automatic pre-authorize security deposit & release
Eliminate Fraud & Chargebacks – Collect 100% chargeback-free payments and security deposits
120+ payment processor integration options
Let guests pay via Apple Pay, Google Pay, and 40+ local methods.
Save transaction fees
Smartlock access released only after key requirements are met.
Setting up your ChargeAutomation with Track
Setting up your ChargeAutomation with Track
Login to your ChargeAutomation account here chargeautomation.com
Connect your payment gateway (for example Stripe, etc) and choose if you want to turn on "Chargeback Protection" feature then click Continue.
On PMS step, choose Track from the PMS list.
How to get your Server Key and Server secret
To connect your Track account with ChargeAutomation you will need your server key, server secret and Customer Domain from Track.
Login to your Track account then click on the Settings icon.
On the Configuration screen, click on Company Setup and then API Key.
On the API Keys page, click on + Server key
Add the name (e.g. ChargeAutomation Key) for creating a new API Key and click Save Key.
You can copy the Key, Secret and Custom Domain.
For the Custom Domain, please use your TRACK customer subdomain name.
So in the image below it will be *test*
4. Once you have your Key, Secret and Custom Domain, paste it into ChargeAutomation and click on the "Continue" button for a successful integration.
Continue below steps within ChargeAutomation
Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. Last step is to activate your properties and you're done.
The rules will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.
Data Sync
Data Sync
When you connect Track and ChargeAutomation, booking data will sync automatically.
How to send Pre Check-in link from Track Each reservation's unique pre check in link can be generated using the following template URL. Copy the template URL below and paste it to your messaging sent through Track.
Updating Pre Check-in Status in Track
Updating Pre Check-in Status in Track
When Pre check-in is completed in ChargeAutomation, we can push a field back to your reservation on Track to trigger an automation. This is automatically set up in ChargeAutomation. To see the settings, please follow below steps:
Go to Settings > Preferences > PMS Modification.
If not already activated, activate "Pre Checkin Complete" like below:
Under Notes, put the value "CA_PRE_CHECKIN_COMPLETE: Yes" or change it to any value you want.
The Notes field on the booking in Track will show as "CA_PRE_CHECKIN_COMPLETE: Yes" once pre check-in is completed.
Do not forget to click on Save.
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