We are happy to announce that ChargeAutomation is integrated with Hostaway.

ChargeAutomation is a FREE online check-in tool used to collect Guest ID, selfie, document, custom questions, e-signature & guidebook.

Another powerful feature of ChargeAutomation is the ability to collect security deposit, reservation payment and Upsell during pre-check-in.

Create single & streamlined flow to collect

✅ Pre-arrival info (ID, Selfie, E-signature, T&C...etc)
✅ Payment (Deposit, Balance, Cancel Fee)
✅ Pre-Authorize (damage deposit hold)
✅ Upsell (Upgades, Services, Tours ...etc)
✅ Guest Portal (Guidebook, Upsell, Chat)

When you connect Hostaway and ChargeAutomation accounts, booking data will sync automatically, you can then send online check-in link to your guests.

Why use ChargeAutomation with Hostaway?

  • Online check-in, guidebook and chargeback protection is completely free

  • You can automate payment collection from your guests for reservations, deposits, taxes, cleaning fees etc.

  • You can pre-authorize security deposit

  • You can also do credit card validation

  • You can automate refunds to guests according to your cancellations and refund policy.

  • You can upsell guests during online check-in, for example meals, extra guests fees, extra beds, early check ins, insurance, activities, etc.

  • Create payment links to collect money & share via email, whatsapp, sms or chat

How much does ChargeAutomation cost?

Use ChargeAutomation for FREE or upgrade to one of our powerful professional plans. Choose the right ChargeAutomation for your business, no matter how small or large. View pricing details here.

Setting up your ChargeAutomation with Hostaway

1. Log in to your ChargeAutomation account here.

2. Connect your payment gateway (for example Stripe, etc) and choose if you want to turn on "Chargeback Protection" feature then click continue.

3. On PMS step, choose Hostaway from the PMS list.

4. Visit https://dashboard.hostaway.com/settings/hostaway-api

5. Click "Create"

7. Name your new API key integration.

8. New public API key will be generated.

9. Copy the "Account ID" and "API key". Paste them onto your ChargeAutomation account.

Hostaway Client ID = Account ID

Client Secret = API key

10. Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. Last step is to activate your properties and you're done.

11. The rules will apply to new reservations after you go live. You can also manually share the same rules to existing reservations if you choose to.

Data Sync
When you connect Hostaway and ChargeAutomation, booking data will sync automatically.

Below are list of data that sync automatically

New Booking Received

Pre Check-in Completed

Upsell Purchased

Payment Successful

Payment Failed

Refund

Security Deposit Authorization Success

Security Deposit Authorization Fail

Change In Reservation Dates

Change In Reservation Amount

Booking Cancelled

Document Uploaded by Guest

Map Guest answers to any Hostaway Field

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