💳 Payments & Financial Control
Managing guest payments efficiently is critical for both cash flow and guest experience. The latest updates bring more flexibility and visibility across the entire payment lifecycle.
What’s new
Revolut Pay is now available as a guest payment method
New integration with Bold.co payment gateway (currently supported in Colombia)
Payment webhooks now include payment type (first payment, balance, or full payment)
Manual Auto Payments now trigger the full guest communication flow
Why it matters
Operators now have more payment flexibility, clearer visibility into each reservation’s financial status, and automated communication aligned with payment events. This helps reduce manual follow-ups while improving financial control.
🔐 Security, Compliance & Risk Management
As regulations tighten globally, compliance and guest verification are no longer optional. These updates strengthen operational security while keeping the process fully automated.
What’s new
Automatic verification of additional guests
Automated reporting to authorities in Portugal (SIBA)
Full reservation activity logs, showing the exact content of emails, SMS, and OTA messages
Why it matters
Operators can maintain regulatory compliance automatically, reduce fraud and unauthorized stays, and keep a complete audit trail of guest communications without adding manual work. This is especially valuable for multi-property operations and European markets.
💰 Revenue Growth Through Upsells
Increasing revenue without increasing occupancy is one of the biggest opportunities in modern hospitality. New upsell capabilities make monetization more flexible and dynamic.
What’s new
New pricing model: Upsells based on nightly rate
New Gap Night upsell template to monetize empty nights between reservations
External upsell items now displayed in the guest portal
New controls to manage guest count changes during upsell purchases
Why it matters
Operators can align upsell pricing with booking value, capture incremental revenue opportunities automatically, and offer more relevant services at the right moment. This turns the guest experience into a consistent revenue channel, not just a service layer.
💻 Smarter Operations & Automation
Operational efficiency is the foundation of scalable hospitality. These updates focus on giving teams more control while reducing manual work.
What’s new
Configurable deposit release timing, set the exact number of days after checkout that the security deposit is released
→ Learn moreClicking a specific day in the Upcoming Bookings dashboard now opens the list of reservations for that date
Guest experience settings can now be configured by:
Property
Rental
Tags
Why it matters
These improvements help teams align financial workflows with operational policies, manage large portfolios more efficiently, and maintain consistent guest experiences across properties.
🔑 Expanded Smart Lock Ecosystem
Contactless access is now a core expectation for modern guests. ChargeAutomation continues to expand its automation capabilities through deeper hardware integrations.
What’s new
Support for 40+ smart lock providers, including:
Nuki
Yale
Tedee
Dormakaba
igloohome
and more.
Why it matters
Operators can deliver fully contactless check-ins, automate access across different property types, and standardize operations even when using multiple hardware providers.
📱 PMS & Platform Integrations
Maintaining synchronization across systems is essential for operational accuracy and automation reliability.
Key improvements
Track integration upgraded to Reservation API V2
Hospitable now pushes messages to Airbnb, Booking.com, and VRBO
Escapia enhancements:
Access code retrieval
Channel synchronization
Activity pushed back to reservation notes
Guesty expanded field mapping and custom question support
Payfast payment sync fixes
Heartland now supports address collection
Why it matters
Better integrations reduce manual corrections, improve data consistency, and ensure reliable end-to-end workflows across your operational stack.
⭐ Guest Experience Enhancements
Small improvements across the platform also contribute to a more complete and professional guest journey.
What’s new
External upsell items displayed directly in the guest portal
New notification template for successful manual refunds
Property-level phone number field
Why it matters
These updates improve communication accuracy, support personalization, and help teams deliver a more consistent experience across every stay.