The powerful integration between ChargeAutomation and Hostbuddy creates a single, streamlined guest journey, combining the automated operational backbone of ChargeAutomation with the conversational power of Hostbuddy's messaging platform.
This partnership ensures your guests move smoothly from booking to checkout, minimizing manual intervention and maximizing guest satisfaction.
Key Benefits of the Integration ✅
By connecting ChargeAutomation and Hostbuddy, your team benefits from unified workflows and enhanced communication:
Less Manual Messaging, More Focused Service: Your teams will spend significantly less time answering common pre-arrival questions and more time focusing on delivering great hospitality and driving high-value upsells. 💬⬇️
One Connected Flow from Booking to Checkout: ChargeAutomation manages the full operational guest journey (check-in forms, compliance, payments) while Hostbuddy enhances it with proactive, timely messaging across every stage. 🔗
Automated Triggers that Reduce Manual Tasks: Messages are fired automatically based on key events, such as reservation status updates or guest activity within ChargeAutomation, eliminating the need for repetitive, manual follow-up from your staff. 🤖
Smart Messaging at Every Key Moment: Hostbuddy sends natural, conversational messages that perfectly complement ChargeAutomation workflows, reducing guest confusion and driving completion of required tasks (like ID verification or payment). 🧠
Operational Backbone Covered by ChargeAutomation: ChargeAutomation continues to handle the critical, secure processes like Payments, ID checks, and regulatory compliance, allowing Hostbuddy to focus on strengthening communication around those essential steps. 🛡️
Setting Up the Online Check-in Link in Hostbuddy ⚙️
To direct guests from a Hostbuddy message directly to their personalized online check-in, use the following structured link in your automated Hostbuddy communication:
ChargeAutomation Check-in Link:
https://app.chargeautomation.com/onlinecheckin?bookingid={Platform Reservation Code}&firstname={Guest First Name} How the link works:
Hostbuddy will automatically replace the variables in the curly braces ({...}) with the specific reservation details for each guest:
{Platform Reservation Code}: Replaced by the primary booking identifier (e.g., from Airbnb, Booking.com, or your PMS).{Guest First Name}: Replaced by the guest's first name for personalization.
How to Send Guests Directly to a Specific Upsell from Hostbuddy
You can send guests directly to an individual upsell by following the link below
Add the Upsell ID
To direct a guest to a specific upsell, append the following to the end of your link: &upsell=UPSELL_ID
Replace
UPSELL_IDwith the ID of the upsell you want to promote.Example Format:
https://app.chargeautomation.com/onlinecheckin?bookingid={Platform Reservation Code}&firstname={Guest First Name}&upsell=
When the guest clicks this link:
Their booking details will be prefilled
The selected upsell will open automatically and ready for purchase by the guest
This makes it easy to promote individual upsells directly within your Hostbuddy messages.