You can now send guests direct links to specific upsells, making it easier than ever for them to purchase add-ons—no matter where the request comes from.
Whether guests ask via your PMS or AI tools like Besty AI, Hostbuddy, Conduit, or others, you can now share a single link that takes them straight to the upsell checkout.
What’s New?
Each upsell in ChargeAutomation now has a unique Upsell Deep Link.
This link:
Works whether or not online check-in is completed
Takes guests directly to the selected upsell
Automatically loads the guest’s reservation details
Also shows the full upsell marketplace, so guests can explore other available add-ons
How It Works
Copy the Upsell Deep Link
Go to Upsells in ChargeAutomation
Open the upsell you want to sell
Copy the Upsell Deep Link provided in the upsell settings under More Settings
Add the link to your tools
Paste the link into:
Your PMS messages
AI chat tools (Besty AI, Hostbuddy, Conduit, etc.)
Append this Upsell ID within the dynamic link in your AI Chat tool settings.
Send it to the guest
When a guest requests an add-on (early check-in, late checkout, extra nights, etc.), simply share the link
The guest lands directly on that upsell and can complete the purchase instantly
Example Use Case
A guest messages asking for an early check-in.
Instead of manual follow-ups, you simply reply with the upsell link.
The guest clicks it and:
Sees the early check-in upsell immediately
Can purchase it right away
Can also browse other available upsells for their reservation
Why This Is Useful
Sell upsells outside of online check-in
Perfect for AI-powered guest messaging
Faster guest experience, fewer manual steps
Increased upsell conversion with less effort
Good to Know
The link automatically fills in the guest’s booking details using your PMS variables
No additional setup is required once the upsell is created
Guests will only see upsells that are available for their reservation
If you have any questions or want help setting this up in your PMS or AI tools, our support team is happy to help 😊