QR codes in ChargeAutomation are a powerful tool for facilitating walk-in check-ins or providing guests with instant access to their Guest Portal upon arrival at the property.
đHow to Generate and Use a QR Code
Locate Your Property Link:
Go to Settings â Properties.
Find the property you want to create a QR code for.
In the Properties list, many users will see a QR Code icon next to the property name or within the "Action" menu (three dots).
Clicking this will generate a downloadable QR code image that is hard-coded to that property's check-in URL.
If you don't see a built-in button, you can copy the property's Guest Portal URL and use any free QR code generator to create the image.
Placement at the Property:
Reception/Lobby: Print the QR code on a sign or card at the front desk. Guests who haven't completed their check-in can scan it to start immediately.
In-Room: Place the QR code on a "Welcome" card or inside your digital guidebook. This gives guests quick access to their Wifi details, house rules, and upsell offers (like late check-out or breakfast) throughout their stay.
đ¤How it Works for the Guest
Scanning: The guest scans the code with their smartphone camera.
Identification: Since the QR code is property-specific but not booking-specific, the guest will be asked to enter their Last Name and Booking Reference (or email) to pull up their specific reservation.
Check-in Flow: Once identified, they are taken directly to the next incomplete step in their pre-check-in process (e.g., ID verification, signing terms, or paying a security deposit).
đBenefits of Using QR Codes
Reduces Front Desk Friction: Guests can complete paperwork on their own devices while waiting.
Increases Upsell Revenue: By making the Guest Portal easily accessible in the room, guests are more likely to browse and purchase add-ons.
Legal Compliance: In regions with strict authority reporting (like Spain or Germany), the QR code ensures that even last-minute walk-ins provide the mandatory guest data immediately.