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Access Code & Smart Locks
Access Code & Smart Locks

Display access code or smartlock code at the right time to guest

Thomas avatar
Written by Thomas
Updated over a week ago

ChargeAutomation guidebook gives you the flexibility to display access code to your guest when certain conditions are met (eg. payment received, deposit authorized, ID verified...etc)

Setup Instruction

Click '+ Add New Guide'

Access codes can be stored in 3 places within ChargeAutomation, depending on your operation

  1. Per booking access code

  2. Per property access code

  3. Per rental access code (if you have more than 1 rental per property)

Per Booking Access Code

If you have unique access code per booking, this information is stored within the booking details page as shown below.

If you are using smart lock in your PMS to generate this code, ChargeAutomation will automatically pulls this code from your PMS and insert it into the Access Code field of the booking. You can also edit it manually if you wish.

you can use the dynamic variable {booking_access_code} in your guide to automatically populate this field in the guest portal.

What Is The Workflow For Smartlock Generated Code

  1. You get a reservation from your booking channel. The reservation goes into PMS.

  2. PMS notifies lock provider that you received a new reservation

  3. Lock provider creates a code and updates the reservation in your PMS.

  4. ChargeAutomation retrieves the code stored in PMS. This process may be instantaneous or there maybe some delay.

  5. Once the code is retrieved and stored in ChargeAutomation, you can use the door code with the guest guidebooks in ChargeAutomation.

Per Property Access Code

If your access is per property, you can add this code by going to Setting > Properties as shown below. You can then use the dynamic variable {property_access_code} in your guide.

Conditions to Show Code

You can select the conditions that has to be met for the guide with the code is displayed based

How It Appears To Your Guest in Guidebook

If the conditions are not met yet, this is how it will appear to the guest when they click on it.

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