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Paygate <> ChargeAutomation
Toyin Odujebe avatar
Written by Toyin Odujebe
Updated over a month ago

We are happy to announce that ChargeAutomation is integrated with Paygate!

Setting up your ChargeAutomation account with Paygate

  1. Request the below items from your Paygate account manager:

    1. Enable Payhost product on your account

    2. Enable your account to make use of an External 3D secure

  2. Log into your Merchant Access Portal (MAP).

  3. Navigate to the menu bar on the left and select Administration and then Product Configuration.

  4. Click on Configure under Payhost and then click on Change Encryption Key.

Next Steps within ChargeAutomation

  1. Login to your ChargeAutomation account here chargeautomation.com

  2. Go to Settings >> Gateway Connection and select "Paygate" from the dropdown

  3. Fill out the form with details from previous steps

Important Notes about Paygate:

  • Refunds can take up to 7 to 10 business days

  • The refund will come directly out of your Paygate wallet, so refunds can only be processed if you have sufficient funds available.

  • For more details about refunds please click here

  • Contact Paygate and ask them to set up (i.e. whitelist) your account for us to retrieve masked card details along with the expiry date.

  • If transactions are failing, please ensure that the merchant's email address on Paygate is different from the email address being used to process the transaction in ChargeAutomation.

We have 24/7 support. Please be sure to use the chat and someone will attend to your question.

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