ChargeAutomation

Learn how ChargeAutomation's online check-in works: payment collection, ID verification, and signed agreement before guest arrival.

How Online Check-in works

Ways pre-check-in  (online check-in) link is can be sent to guest

How to send the online check-in link

Include online check-in link in your messaging or kiosk

Online Check-in Link

Everything you need to know about sending a pre-check-in link from your PMS using a template URL

How to send a pre-check-in link from your PMS

Find out how long Pre Check-in links and Guest Portal sessions stay active in ChargeAutomation and how to resend them to guests.

When does Pre Check-in link or Guest Portal expire?

Use QR codes with ChargeAutomation to offer guests a seamless online check-in experience with payment and ID collection.

QR Code - Online Check-in

https://app.chargeautomation.com/client/v2/bookings

Bookings Menu

We’re thrilled to introduce Guest Screening, our latest innovation designed to revolutionize how you verify and onboard guests.

Introducing Our New Guest Screening Feature!

Automatic Verification: Age Check

Automatic Verification: ID Number Lookup

Cathy Yap

Husnain Afzal

Support

Customize customer digital journey of Pre-arrival, During-stay & Post Stay 

Online Check-in

Learn how to collect the number of adults and children per reservation in ChargeAutomation during the guest pre check-in flow.

How To Collect No. of Adults & Children

Optimize your guest experience with ChargeAutomation. Browse guides for pre check-in	digital guidebooks	communications	and branding.

Guest Experience

The details below explain how to map your guest answers from Pre-Arrival Custom Questions to your PMS.

How to Map Guest Responses to PMS

Here you can map your guest answers from Pre-Arrival Custom Questions to your PMS (Beds24).

How To Map Guest Responses to Beds24

Collect custom information from guests during pre check-in. Browse guides for setting up and managing custom questions in ChargeAutomation.

Custom Questions

Add Your terms to be accepted by the customer during online check-in

How to Add Terms & Conditions

Thomas

Set up rental agreements and terms in ChargeAutomation. Browse guides for creating sending	and collecting signed agreements from guests.	

Rental Agreement & Terms 

Enable document collection in ChargeAutomation to automatically request guest ID and signed agreements before check-in.

How To Enable Document Collection

How to View, Accept or Decline Submitted Documents on Charge Automation

Guest ID & Selfie Images in Host Check-in Emails🆔

Teona Chhotua

Document Collection | ChargeAutomation Help	Learn how to collect guest documents in ChargeAutomation. Browse guides for ID verification rental agreements and signed waivers.

Documents

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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