ChargeAutomation

Learn how ChargeAutomation's online check-in works: payment collection, ID verification, and signed agreement before guest arrival.

How Online Check-in works

Ways pre-check-in  (online check-in) link is can be sent to guest

How to send the online check-in link

Include online check-in link in your messaging or kiosk

Online Check-in Link

Everything you need to know about sending a pre-check-in link from your PMS using a template URL

How to send a pre-check-in link from your PMS

Learn why your Pre-Check-in links and Guest Portal don't expire after 24 or 48 hours, but adapt dynamically instead.

Do the Pre-Check-in link or Guest Portal Expire?

Learn how to generate and use QR codes. To offer guests a seamless online check-in experience with payment and ID collection.

How To Use a QR Code for Online Check-in

https://app.chargeautomation.com/client/v2/bookings

Bookings Menu

We’re thrilled to introduce Guest Screening, our latest innovation designed to revolutionize how you verify and onboard guests.

Introducing Our New Guest Screening Feature!

Learn how to automatically verify your guest meets a minimum age requirement.

Age Verification

Learn how ID Number Lookup works within ChargeAutomation’s automatic verification flow to validate guest IDs.

How To Use Automatic Verification: ID Number Lookup

Cathy Yap

Husnain Afzal

Support

Customize customer digital journey of Pre-arrival, During-stay & Post Stay 

Online Check-in

Learn how to collect the number of adults and children per reservation during the guest pre check-in flow.

How To Collect No. of Adults & Children

Getting Started with the Unified Inbox

Sergey Zhizhoma

Optimize your guest experience with ChargeAutomation. Browse guides for pre check-in	digital guidebooks	communications	and branding.

Guest Experience

The details below explain how to map your guest answers from Pre-Arrival Custom Questions to your PMS.

How to Map Guest Responses to PMS

Here you can map your guest answers from Pre-Arrival Custom Questions to your PMS (Beds24).

How To Map Guest Responses to Beds24

Collect custom information from guests during pre check-in. Browse guides for setting up and managing custom questions in ChargeAutomation.

Custom Questions

Add Your terms to be accepted by the customer during online check-in

How to Add Terms & Conditions

Thomas

Set up rental agreements and terms in ChargeAutomation. Browse guides for creating sending	and collecting signed agreements from guests.	

Rental Agreement & Terms 

Enable document collection in ChargeAutomation to automatically request guest ID and signed agreements before check-in.

How To Enable Document Collection

How to View, Accept or Decline Submitted Documents on Charge Automation

Guest ID & Selfie Images in Host Check-in Emails🆔

Teona Chhotua

Document Collection | ChargeAutomation Help	Learn how to collect guest documents in ChargeAutomation. Browse guides for ID verification rental agreements and signed waivers.

Documents

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