ChargeAutomation lets you customize the guest-facing experience so your guests see your company or property branding when completing pre-check-in and using the Guest Portal.
You can choose between:
🏢 Company Branding — use one brand across all your properties
🏡 Property Branding — give each property its own logo and banner
🌐 Custom Domain — use your own branded web address for the guest experience
💡 Best for: Property managers, vacation rentals, hotels, and hospitality businesses that want a more professional and consistent guest experience.
🏢 Choose Your Branding Style
🏢 Choose Your Branding Style
You can decide whether your branding should apply to your entire account or to individual properties.
🏢 Company Branding
Choose this option if all your properties operate under the same company or brand.
Your company logo and banner will be used across your guest-facing experience.
Ideal for: Property managers with a single brand across multiple listings.
🏡 Property Branding
Choose this option if each property has its own identity, logo, or visual style.
For example:
🏖️ Beach House → Beach House branding
🏔️ Mountain Lodge → Mountain Lodge branding
🏙️ City Apartment → City Apartment branding
Property-specific branding can be displayed on the Pre Check-In and Guest Portal.
⚙️ How to Access Your Branding Settings
⚙️ How to Access Your Branding Settings
Log in to your ChargeAutomation account.
Click the ⚙️ Company Settings icon.
Select Branding.
From there, you can choose whether you want to use company-wide or property-specific branding.
Option 1: Set Up Company Branding
Step 1 — Open Branding Settings
Go to: Company Settings → Branding
Step 2 — Add Your Company Branding
Upload your:
🖼️ Banner — recommended size: 2730 × 728 px, maximum 6 MB
🔲 Logo — square format (1:1 ratio)
Step 3 — Save
Click Save in the top-right corner.
Your company branding will now be used across the applicable guest-facing pages.
Option 2: Set Up Branding Per Property
If you manage properties with different brands or identities, you can customize the branding for each property.
Step 1 — Select Property Branding
Go to: Company Settings → Branding
Select the option to use Property Name & Brand.
You'll see a confirmation that property-specific branding will be used for the Pre Check-In and Guest Portal.
Step 2 — Open Your Properties
Click Go to Properties.
Alternatively, navigate to: Settings → Properties
Step 3 — Select a Property
Click the ✏️ Edit icon next to the property you want to customize.
Step 4 — Open the Branding Tab
Select Branding.
Step 5 — Upload Your Property Branding
Add:
🖼️ Banner — recommended size: 2730 × 728 px, maximum 6 MB
🔲 Logo — square format (1:1 ratio)
Step 6 — Confirm the Branding Scope
Make sure the branding scope is set to: Per Property
This is important. Otherwise, your property-specific branding may not be displayed as expected.
Step 7 — Save
Save your changes and repeat the process for your other properties.
🌐 Want an Even More Branded Experience? Use a Custom Domain
🌐 Want an Even More Branded Experience? Use a Custom Domain
You can take your branding a step further by connecting your own domain or subdomain to ChargeAutomation.
For example, instead of your guest seeing a ChargeAutomation URL, you could use something like:
checkin.yourcompany.com
This creates a more seamless and professional experience and keeps your guest-facing links consistent with your brand.
🔗 How to Set Up a Custom Domain
Log in to ChargeAutomation.
Click your Profile Image.
Select Custom Domain.
Enter your custom domain, such as
checkin.yourcompany.com.Click Add.
Add the required CNAME and TXT records to your domain provider.
Return to ChargeAutomation and complete the verification.
Once verified, finalize the custom domain setup.
DNS propagation can take up to 48 hours.
🧪 Test Your Custom Domain
Once your domain has been verified:
Open an existing booking or create a test booking.
Select Share Pre Check-In Link or Share Guidebook.
Open the link in a new browser tab.
Confirm that your custom domain appears in the URL.
🎨 What Can Guests See?
🎨 What Can Guests See?
Your branding works alongside the wider ChargeAutomation guest experience.
Depending on your setup, guests can use the Guest Portal to:
📝 Complete online check-in
🪪 Submit ID and other required information
✍️ Sign rental agreements
💳 Make payments
🔐 Complete security deposit requirements
📖 View your digital Guidebook
📶 Access Wi-Fi information
🔑 View access instructions and door codes
🛍️ Purchase upsells
💬 Contact your team
📍 View local recommendations
The Guest Portal is web-based, so guests don't need to download an app.
🌍 Make Your Experience Multilingual
🌍 Make Your Experience Multilingual
If you host international guests, you can also provide multiple language versions of your digital Guidebook.
You can:
🌎 Add multiple languages
🤖 Use AI to translate your English content
✍️ Add translations manually
👤 Allow guests to see the appropriate language in their Guest Portal
This can make your branded guest experience even more accessible to international travelers.
💡 Which Branding Option Should I Use?
💡 Which Branding Option Should I Use?
If you... | We recommend |
Manage properties under one company | 🏢 Company Branding |
Have individual property brands | 🏡 Property Branding |
Want your own guest-facing URL | 🌐 Custom Domain |
Manage properties with different logos | 🏡 Property Branding |
Want the most professional experience | 🏢/🏡 + 🌐 Branding + Custom Domain |