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How to Add Terms & Conditions

Learn how to add your rental terms and conditions to be accepted by the guest during online check-in.

Written by Thomas

To add and manage Terms & Conditions in ChargeAutomation, follow these steps:

1. Add or Edit Your Terms & Conditions 📝

  1. Log in to your ChargeAutomation dashboard.

  2. Navigate to Guest Experience → Guest Journey Editor

  3. Select Rental Agreement

  4. Click on the blue button that says "+ Add New"

  5. Enter your text in the editor provided, attach the properties and save your changes.

2. Activate the Terms & Conditions Tab for Guests ⚙

Once you have added your text, you must enable the tab so guests see it during their pre-check-in journey:

  1. Go to Guest Experience → Guest Journey Editor

  2. Toggle on the Collect Acceptance of Rental Agreement.

  3. (Optional) You can also enable the Digital Signature tab here if you require guests to sign the agreement.

Important Details 💡

  • Single Language: Currently, Terms & Conditions are stored as a single version per account. However, they can be translated at runtime for guests using the built-in Google Translate widget.

  • Dynamic Variables: You can use placeholders (like guest name or booking ID) within your terms. These are automatically protected from being corrupted by auto-translation tools.

  • Mandatory Acceptance: When enabled, guests must check a box to agree to these terms before they can complete their check-in process.

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