What Is the Currency Converter?
What Is the Currency Converter?
The Currency Converter supports automated currency conversion across different areas of ChargeAutomation, including payment flows, booking transactions, upsells, and dashboard reporting.
Depending on your setup and supported payment gateway, guests can be offered the option to pay in their local currency, while you receive the funds in your preferred settlement currency.
You can also set a preferred Display Currency for viewing revenue metrics on the ChargeAutomation dashboard instead of relying on a default currency.
For certain PMS integrations, such as Sirvoy, the currency can also be synced directly from the PMS.
Why Use the Currency Converter?
Why Use the Currency Converter?
If you’ve ever had a guest's payment declined due to currency confusion or have been frustrated by currency conversion fees, the Currency Converter can help provide a smoother payment experience.
For example, a guest may pay in USD, while you receive the funds in your preferred currency, such as PHP. The feature helps improve transparency for international guests and simplifies currency handling for hosts.
How to Enable the Currency Converter
How to Enable the Currency Converter
Setting up the Currency Converter is simple. Here’s what you need to do:
Ensure You’re on a Paid Plan
This feature is only available for users on our paid plans. If you’re currently on the free plan, upgrade first to unlock this functionality.
Contact Our Support Team
Send an email to [email protected] with the subject line: "Enable Currency Converter."
In your email, include:Your account details (e.g., email or account ID).
Or contact us via in-app chat.
Wait for Confirmation
Our team will process your request and enable the feature. Once confirmed you'll need to determine if you want to enable the feature globally, across all properties, or enable it for only select properties.
For All Properties:
If you’d like to enable the Currency Converter globally across all properties, visit your Payment Gateway Connection and enable the global setting.
For Specific Properties:
If you’d like to enable the feature for specific properties, go to the Properties Page and adjust the Payment Gateway Settings for each property individually.
FAQs
FAQs
Q: Is there an additional cost to use this feature?
A: The Currency Converter is included as part of our paid plans.
Q: Can I enable this for only some of my properties?
A: Absolutely. You can enable the Currency Converter for specific properties through the property's Payment Gateway Settings.
Q: What happens if my payment gateway doesn’t support this feature?
A: The Currency Converter is only available for supported payment gateways. If you’re unsure whether your payment gateway is compatible, contact our support team and we’ll confirm compatibility.
Q: Does the Currency Converter apply to upsells and additional charges?
A: Yes. Currency conversion can also apply to eligible upsells and additional transactions, helping ensure that conversion rates are handled consistently throughout the guest journey.
Q: Can I choose a preferred currency for my dashboard?
A: Yes. You can select a preferred Display Currency for supported dashboard revenue metrics. The available currencies include USD, EUR, GBP, AUD, CAD, and AED.
Q: Does ChargeAutomation sync the currency from my PMS?
A: For certain supported integrations, the currency can be synced directly from your PMS. For example, Sirvoy supports currency syncing through the integration.
Q: Do my guests have to do anything to use this feature?
A: Nope! It’s completely seamless. Guests will automatically see the option to pay in their local currency at checkout. The system uses the guest's context, such as their location and card origin, to offer the appropriate currency option.
Guests don’t need to manually adjust any settings or calculate exchange rates themselves. They can see the amount in their local currency upfront, helping provide greater transparency and reduce surprises from currency conversion fees on their bank statement.
Need Help?
If you have questions or run into any issues, don’t hesitate to reach out to our support team at [email protected]. We’re happy to help!