INITIAL SETUP

1. Select Property/Channel management software (please let us know your channel manager/PMS, we integrate with our sister company bookingautomation.com )

2. Select Your Booking Source (in this case booking.com)

3. Select payment processor (i.e. Stripe)

When a booking is received from booking.com, Charge Automation will pull creditcard details of the booking  from PMS/Channel manager and attempt to charge it through your own payment processor.

If charge is successful, the payment is recorded with confirmation number on your PMS (notification email can also be sent out to your operations team)

If payment is declined, credit card is marked invalid on booking.com & an invoice is emailed directly to the guest with a "Pay Now" button

Guest can update their card on booking.com or pay directly using the "Pay Now" invoice button

If 24 hours pass without credit card updated or no payment made, an email notification is sent to Property Manager with an option to cancel the booking. This will send the request to booking.com to cancel the booking to avoid paying commission to booking.com for cancelled booking.

Did this answer your question?