ChargeAutomation

ChargeAutomation is the most stunning Guest Facing Technology that simplifies Check-ins with automated Biometric Guest Verification, Agreement Signing, Security Deposits, Reservation Payments and Upsells. Provide branded guidebooks with with smartlock integration —all through a single link.

Why use ChargeAutomation with BookingAutomation API?

Seamless Digital Guest Journey – Automate check-ins/outs, biometric ID verification, rental agreements, and digital guidebooks for a frictionless experience.

Boost revenue with 1-click upsells like early check-in, late checkout, and more.

Automatic <a href="https://chargeautomation.com/security-deposit/" rel="nofollow noopener noreferrer" target="_blank">pre-authorize security deposit &amp; release</a>

Eliminate Fraud &amp; Chargebacks – Collect 100% chargeback-free payments and security deposits

120+ payment processor integration options

Let guests pay via Apple Pay, Google Pay, and 40+ local methods.

Smartlock access released only after key requirements are met.

1. Seamless Digital Guest Journey – Automate check-ins/outs, biometric ID verification, rental agreements, and digital guidebooks for a frictionless experience.
2. Boost revenue with 1-click upsells like early check-in, late checkout, and more.
3. Automatic <a href="https://chargeautomation.com/security-deposit/" rel="nofollow noopener noreferrer" target="_blank">pre-authorize security deposit &amp; release</a>
4. Eliminate Fraud &amp; Chargebacks – Collect 100% chargeback-free payments and security deposits
5. 120+ payment processor integration options
6. Let guests pay via Apple Pay, Google Pay, and 40+ local methods.
7. Save transaction fees
8. Smartlock access released only after key requirements are met.

1. Go to <a href="https://manage.bookingautomation.com/control3.php?pagetype=accountpassword">Settings &gt; Account &gt; Account Access</a>
2. Scroll down to API Key 1
3. Create a unique API Key and set values as follows &amp; enter the IP addresses separated by a space: 
 
 API Key Access - allow whitelist IP only
 IP Whitelist - 104.248.107.32 68.183.199.84 159.203.34.189 
 Allow Writes - Yes
 Property Access - Owned or linked to this account
 
 

4. Each property requires a unique key. Please create a new key for every property you have. 
 
 
 

5. "Save all cards to Stripe" set to "No".
 
 

6. Copy the Account API key from step 3 and paste it in ChargeAutomation setup page.

Setting up your ChargeAutomation with BookingAutomation API

When you connect BookingAutomation API and ChargeAutomation, booking data will sync automatically.

Step 1: Log in to your Charge Automation account then go to <a href="https://app.chargeautomation.com/client/v2/settings/preferences">Settings &gt; Preferences &gt; Event Sync to PMS</a>.

Step 2: Turn on 'NEW BOOKING RECEIVED' and Save.

Step 3: In your BookingAutomation account, create an <a href="https://manage.bookingautomation.com/control3.php?pagetype=communicationautoemails">Auto Action</a> and put the dynamic pre check-in link on the email content.

<a href="https://app.chargeautomation.com/onlinecheckin?bookingid=[BOOKID]&amp;firstname=[GUESTFIRSTNAME]">https://app.chargeautomation.com/onlinecheckin?bookingid=[BOOKID]&amp;firstname=[GUESTFIRSTNAME]</a>

NOTE: Only new bookings received after turning ON "New Booking Received" will see the pre check-in link.

How to send Pre Check-in link using BookingAutomation API Auto Action

When Pre check-in is completed in ChargeAutomation, we can push a field back to your reservation on BookingAutomation to trigger an automation. This is automatically set up in ChargeAutomation. To see the settings, please follow below steps:

1. Go to Settings &gt; Preferences &gt; <a href="https://app.chargeautomation.com/client/v2/settings/preferences">Event Sync to PMS</a>

2. If not already activated, activate "Online Check-in Complete" like below:
 
 

3. Under Info Code, put the value "CA_PRE_CHECKIN_COMPLETE" or change it to any value you want and "Yes" under Info Code Description.
 
 

4. The Info Code and Info Code Description fields on the booking in BookingAutomation will be updated automatically once the pre check-in is completed.
 

5. Do not forget to click on Save.

Updating Pre Check-in Status in BookingAutomation API

___________________________________________________________

How To Map Guest Responses to BookingAutomation API?

Here you can map your guest answers from Pre-Arrival Custom Questions to your PMS (BookingAutomation API).

Add your <a href="https://app.chargeautomation.com/client/v2/online-check-in#custom-questions" rel="nofollow noopener noreferrer" target="_blank">Custom Questions.</a>

Select the booking field of where you want the answers to be posted.

- Add your <a href="https://app.chargeautomation.com/client/v2/online-check-in#custom-questions" rel="nofollow noopener noreferrer" target="_blank">Custom Questions.</a>
- Select the booking field of where you want the answers to be posted.

You can find the full instructions <a href="https://help.chargeautomation.com/en/articles/5207193-how-to-map-guest-responses-to-pms?location=conversation" rel="nofollow noopener noreferrer" target="_blank">here</a>.

We have 24/7 support. Please be sure to use the chat and someone will attend to your question. ​ If you rather speak to someone, <a href="https://calendly.com/d/grw-m26-tr8?utm_source=intercom&amp;utm_campaign=hostawayca&amp;utm_medium=helparticle" rel="nofollow noopener noreferrer" target="_blank">click here to schedule a zoom call</a>.

Connect your BookingAutomation account with ChargeAutomation

BookingAutomation API <> ChargeAutomation Integration

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