1. How long can we accept or decline an Upsell request?
The amount goes on hold between 7 - 30 days depending on the card type. You can still accept the request even after the hold expires assuming there is available funds on the credit card.
2. I have multiple payment gateway accounts set up in my ChargeAutomation account. Where do upsell payments go to?
Payments will go to the payment gatewa account connected to the property associated with the booking.
3. How do I delete or remove Upsell item(s)?
To delete the upsell, select the upsell/s you want to delete, click on the 3 dots and select Delete Upsell(s)
4. How to stop upsell reminders to be sent to guests?
Edit the upsell item and under MORE SETTINGS go to Set Reminder for Guest and remove Guest Reminder.
5. How can I send the Upsell link directly to guests?
Use the Upsell Deep Link in your PMS messages to send guests directly to this upsell. The guest's booking details will be prefilled, and this upsell will open automatically.
