ChargeAutomation generates dynamic pre-check-in links mapped directly to the reservation identifier. In BookingAutomation, you can use the [BOOKINGID] template variable to construct the unique link for each guest inside an automated email or channel message.
đ§©Step-by-Step Setup Guide
Step 1: Go to Auto Actions in BookingAutomation
Log in to your BookingAutomation account.
In the left navigation menu, go to Settings > Guest Management > Auto Actions (or Settings > Auto Actions).
Click Add Auto Action (or select an existing automated message you want to edit).
Step 2: Configure the Trigger & Filters
Set when and to whom this message should be sent:
Name: Give your action a clear name (e.g., ChargeAutomation - Pre Check-In Invitation).
Trigger Event: Choose when the message fires:
Immediately after booking is created / confirmed
X days before check-in (e.g., 2â3 days prior to arrival)
Booking Source / Channel: Select All or select specific OTAs (Airbnb, Booking.com, VRBO, Direct Bookings).
Properties / Rooms: Select the properties where ChargeAutomation is enabled.
Step 3: Add the Message Content & Pre-Check-In URL
Select your delivery method (Email and/or Airbnb / OTA Channel Messaging).
Set your Subject Line:
Action Required: Please complete your Online Check-In for [PROPERTYNAME]
In the message body, add your guest instructions and the dynamic pre-check-in link:
Standard ChargeAutomation Link Format:
If using a Whitelabel / Custom Domain:
đSample Message Template
You can copy and customize this template in your Auto Action:
Hi [GUESTNAME],
Thank you for choosing to stay with us at [PROPERTYNAME]!
To ensure a smooth and seamless arrival, please complete your online pre-check-in before your arrival date:
đ Complete Online Check-In:
Through pre-check-in, you can:
- Verify your guest details & upload ID
- Review check-in / check-out times
- Access your digital guidebook and arrival instructions
If you have any questions before arrival, feel free to reply to this message.
Safe travels,
[HOSTNAME]
Step 4: Save & Test
Click Save to activate the Auto Action.
Verification test:
Open an existing test reservation in BookingAutomation.
Send a manual test message or trigger the action to verify that [BOOKINGID] resolves to the correct booking number and the link opens the guest's check-in page in ChargeAutomation.
đŻPro-Tips & Best Practices
Airbnb Chat Compliance: If sending via Airbnb messages, ensure your message tone is focused on guest verification and arrival coordination.
Fallback & Reminder Actions: You can set up a secondary Auto Action (e.g., 1 day before check-in) as a reminder for guests who haven't completed their pre-check-in yet.