Before disconnecting a property from your Property Management System (PMS) in ChargeAutomation, it’s important to understand the impact.
Once disconnected, ChargeAutomation will no longer process payments or security deposits for any bookings at that property.
Let’s unpack what that means:
Manual Payments
To collect payment for bookings made at the disconnected property, you will need to process these payments directly through your Payment Gateway.
ChargeAutomation currently automates this process for active properties, making manual payments a thing of the past.
ID Verification
Disconnecting this property will stop:
Automated Pre-Check-in: Guests won't receive links to complete check-in, submit payment details, or upload verification IDs.
Fraud Protection: You will need to manually collect guest IDs and payment information outside ChargeAutomation to protect your property against fraud.
Security/Damage Deposits
Because guests will no longer receive the link to the Pre Check-in Wizard to update their credit card details, security deposits will need to be collected manually through your Payment Gateway.
If you are fully aware of these facts and still wish to disconnect your property, follow the simple steps below:
Disconnecting Individual Properties
Step 1: Go to Settings in your main menu and select Properties.
Step 2: Once you’re inside your ‘Properties’ page, find the property you wish to disconnect. When you toggle off the button under the Status column, the status will change from ON (in green) to OFF (in grey).
You will be asked to confirm your choice.
If you have completed the steps above, your property is now disconnected.
🚨Re-connecting a Disconnected Property
Changed your mind? To reconnect a property, follow the same steps above and toggle the property status back to ON in the Status column.