Operating in Austria just got simpler. ChargeAutomation's integration with FERATEL automatically reports guest information to local authorities as part of the online check-in experience: no manual submissions, no compliance gaps, no extra work for your team. Guests check in seamlessly, your property stays on the right side of Austrian law, and your staff never has to think about it again.
Why This Matters to You
Save Time: Automate legal data submissions for your properties, eliminating manual tasks.
Reduce Errors: Ensure accuracy in compliance without human intervention.
Stay Compliant: Meet legal obligations for guest data submissions with ease.
Enhance Efficiency: Manage multiple properties and rental units with centralized controls.
Peace of Mind: Monitor submission status directly from your booking listings page.
Follow these steps to enable and configure automatic guest data submissions to Feratel:
ℹ️ Before connecting ChargeAutomation to your Feratel account, you must contact them to obtain your Gemeinde and Objektcode and ask them to activate the web service connection.
Step 1: Navigate to the Property Settings
Log in to your ChargeAutomation account.
Go to Settings -> Properties and click on the edit icon next to the property you want to configure.
In the property settings menu, click on "Authority Reporting."
Step 2: Configure Feratel Credentials
Activate sending of guests data to your police account
Toggle on "Send guest data automatically"
Enter the credentials provided by Feratel:
Gemeinde
Objektcode
Toggle on Activate Feratel guest cards and enter your Username and Password
ℹ️ You must complete all steps or information won't be transmitted.
Step 3: Connection Confirmation
Once credentials are entered,
Click on "Validate " and the system will verify your credentials automatically.
A "Connection Successfully Completed" message will appear if the connection is successful.
If there’s an issue, an error message will prompt you to recheck your credentials.
Your compliance settings are now active, and guest data will be submitted automatically to Feratel.
Step 4: Monitor Compliance Status on the Booking Listings Page
Go to the Booking Details Page of any booking you want to see compliance status
Look for the new "Legal Authority" field which will contain the status of the submission
You also have the ability to manually send the data using the "Send Manually" button
Step 5: Confirm Guest Journey Settings for Compliance
To ensure Feratel receives all required guest data, you must align your Guest Journey Editor with legal requirements.
What to check
Go to:
Settings → Guest Journey Editor → Collect Basic Information From Guest(s)
Make sure the following options are selected:
Who is required to complete the above details?
✅ All Guests (Adult, Children and Babies)When is online check-in considered completed?
✅ When all required guests complete it
These settings ensure that:
Data is collected from every guest in the reservation
Online check-in is only marked complete once all required guests have submitted their details
Your property stays fully compliant with Feratel requirements
Frequently Asked Questions (FAQs)
What happens if my credentials are incorrect?
The system will display an error message, prompting you to correct them.
How do I know my data is being submitted?
The compliance status on the Booking Listings Page ensures you can monitor submissions in real-time.
How will the guest information be captured?
The guest will submit all the information required for compliance in their pre check-in portal (Document number, country, expiration date, etc)
Can I submit the information manually if needed?
Yes, you can. Locate the booking you want to submit, go to "Booking Details" -> "Online check-in" and edit the guest details. Afterwards, you just need to click "Manual Submission to Authority".
Get Started Today
ChargeAutomation’s Feratel Integration ensures compliance with Austria's legal requirements while saving you time and effort. Whether you manage a single property or multiple, this integration makes compliance straightforward and stress-free.
Looking for more country-specific integrations? Stay tuned as we expand our coverage to other regions in the near future.
Ready to simplify your workflow? Log in to your ChargeAutomation account now and configure Feratel in just a few clicks. For further assistance, reach out to our support team or consult our Help Center.
PRICING:
Our authority reporting pricing is tiered per number of rentals connected to AVS:
1 to 50 = $3.00 usd per rental
51 to 250 = $2.75 usd per rental
250+ = $2.50 usd per rental
