ChargeAutomation lets you create a custom questionnaire that guests complete as part of their Guest Journey. You can use Custom Questions to collect information that is not already included in the standard check-in flow, such as parking details, special requests, arrival information, or uploaded documents.
šÆ What You Can Use Custom Questions For
Custom Questions can help you:
Collect parking or vehicle information
Ask about special requests and guest preferences
Gather additional arrival or contact details
Request guests to upload documents
Collect information required for your internal operations
Send selected responses back to your PMS, where supported
š How to Set Up Your Questionnaire
Log in to your ChargeAutomation account.
From the left-hand menu, go to:
Guest Journey Editor ā Custom Questions
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Click + Add another question to create a new Custom Question.
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Enter your question and choose the appropriate answer type. Depending on the information you need to collect, you can use options such as:
Text input
Multiple choice
Date
File upload
Other available question types
Choose whether the question should be Required or Optional.
Repeat the process to add as many questions as needed.
You can also reorder your questions by dragging them into the preferred order.
If applicable, configure Map Response To PMS to send the guest's answer to a supported field in your connected PMS.
Save your changes.
š” Example Questions
Here are some examples of information you can collect:
Are you taking your pets?
Do you need parking?
Please provide your vehicle license plate number
Do you have any dietary restrictions or allergies?
What time do you expect to arrive?
Are you celebrating a special occasion?
Upload your documents
š Preview the Guest Experience
The Preview section on the right-hand side shows how your Custom Questions will appear to guests on mobile devices.
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Use the preview while building your questionnaire to make sure:
Questions are clear and easy to understand
Required fields are correctly configured
Questions appear in the intended order
The form title and subtitle provide enough context
Custom Questions give you flexibility to collect the information your property needs while keeping everything within the ChargeAutomation Guest Journey.