ChargeAutomation allows you to collect custom information from guests during the online check-in process through Custom Questions. These questions help tailor the guest experience, gather necessary details, and streamline operations.
šÆ Benefits of Using Custom Questions
Collect vehicle information for parking management
Capture special requests or preferences
Gather additional contact details
Improve guest profiling and personalization
Automate workflows by mapping answers to your PMS
š How to Set Up Custom Questions
Log in to your ChargeAutomation account
Navigate to š Settings > Guest Journey Editor > Custom Questions
Click āAdd Another Questionā
Choose the answer type (e.g., text, date, multiple choice, etc.)
Fill in:
Question label (e.g., "Do you require airport pickup?")
Required/Optional setting
(Optional) Scroll to the āMap Response To PMSā section to send responses back to specific fields in your PMS
Click Save
š” Example Questions You Can Add:
"Will you need parking during your stay?"
"Please provide your vehicle license plate number"
"Do you have any dietary restrictions or allergies?"
"Are you celebrating a special occasion?"
Custom questions are a powerful tool to improve guest experience while ensuring you gather all necessary information in one place.