ChargeAutomation can process payments for Guesty bookings in the “Reserved” status, which typically includes direct bookings made outside of OTAs.
Once a payment is successfully processed, ChargeAutomation sends the transaction details back to Guesty and updates the reservation status to Confirmed.
🔄 How It Works:
. ChargeAutomation Fetches Reserved Bookings from Guesty
ChargeAutomation automatically retrieves bookings from your Guesty account that are in the “Reserved” status.
These bookings are typically direct reservations that have been created in Guesty but have not yet been confirmed because payment has not been collected.
Once the booking is available in ChargeAutomation, the system can apply your configured payment rules.
2. Payment Collection Is Initiated
ChargeAutomation processes the payment based on the payment rules configured for your direct bookings.
Depending on your setup, you can collect payments using different payment schedules, such as:
Full payment at booking – Collect the entire reservation amount when the booking is processed.
Partial deposit and balance later – Collect an initial deposit and schedule the remaining balance for a later date.
Scheduled installments – Split the reservation balance into multiple scheduled payments.
The payment schedule is determined by the rules you have configured in ChargeAutomation.
3. Successful Transactions Are Sent to Guesty
When a payment is successfully processed, ChargeAutomation sends the transaction details back to the corresponding reservation in Guesty.
This keeps the payment information in Guesty up to date and allows you to see the transaction associated with the reservation.
4. The Reservation Status Is Updated
Once at least one payment has been successfully processed, ChargeAutomation automatically updates the reservation status in Guesty from “Reserved” to “Confirmed.”
This applies whether the successful payment is:
A full payment, or
A partial payment such as an initial deposit.
If the payment schedule includes additional payments, those payments will continue to be processed according to your configured rules.
✅ Benefits:
Automates payment collection for direct bookings
Keeps reservation and payment status up to date in Guesty
Helps streamline guest experience and internal operations
Supports flexible payment rules (deposit, installments, etc.)
Requirements
Before using this feature, make sure:
A payment gateway is connected to your ChargeAutomation account.
Payment rules are configured for direct bookings under Booking Sources.
The Guesty reservation is in “Reserved” status.
Note: This feature only applies to Guesty bookings with the “Reserved” status. OTA bookings that use other reservation statuses are not affected by this feature.
Need Help?
If you have questions or run into any issues, don’t hesitate to reach out to our support team at [email protected]. We’re happy to help!