FAQs

Frequently asked question on Upsells

Cathy Yap avatar
Written by Cathy Yap
Updated this week

FAQs

1. How long can we accept or decline an Upsell request?

The amount goes on hold between 7 - 30 days depending on the card type. You can still accept the request even after the hold expires assuming there is available funds on the credit card.

2. I have multiple payment gateway accounts set up in my ChargeAutomation account. Where do upsell payments go to?

Payments will go to the account connected in Settings > Gateway Connection.

3. How do I delete or remove an Upsell?

Turn OFF the status of the upsell.

3. How to stop upsell reminders to be sent to guests?

Go to Upsell menu > Manage Upsell and Edit the upsell item.

Click on MORE SETTINGS and remove Guest Reminder

Did this answer your question?