1. How long can we accept or decline an Upsell request?
The amount goes on hold between 7 - 30 days depending on the card type. You can still accept the request even after the hold expires assuming there is available funds on the credit card.
2. I have multiple payment gateway accounts set up in my ChargeAutomation account. Where do upsell payments go to?
Payments will go to the Stripe account connected to the property associated with the booking.
3. How do I delete or remove an Upsell item.
To delete the upsell, edit it, then click the three dots next to the "Update Upsell" button and select "Delete Upsell".
4. How to stop upsell reminders to be sent to guests?
Edit the upsell item and under MORE SETTINGS go to Set Reminder for Guest and remove Guest Reminder.
