FAQs

1. How long can we accept or decline an Upsell request?

The amount goes on hold between 7 - 30 days depending on the card type. You can still accept the request even after the hold expires assuming there is available funds on the credit card.

2. I have multiple payment gateway accounts set up in my ChargeAutomation account. Where do upsell payments go to?

Payments will go to the account connected in Settings > Gateway Connection.

3. How do I delete or remove an Upsell?

Turn OFF the status of the upsell.

3. How to stop upsell reminders to be sent to guests?

Go to Upsell menu > Manage Upsell and Edit the upsell item.

Click on MORE SETTINGS and remove Guest Reminder