The notification depends on the booking’s payment type and on whether a security deposit, a reservation payment, or card validation is turned on.
Security Deposit Payment Method Required is sent when a payment method is still missing or is not valid, a security deposit authorization is scheduled, and one of these is true:
Only the security deposit is turned on for the booking
The booking payment type is Virtual Card or Bank Transfer, and the security deposit is turned on
The booking payment type is Credit Card, the reservation total is 0, and the security deposit is turned on
Reservation Payment Method Required is sent when the booking payment type is Credit Card and a payment method is still missing or needs to be updated. This is the template used when the booking includes a reservation payment or card validation.
What if a credit card has already been added?
What if a credit card has already been added?
If a valid card is already on the booking, neither notification is sent. A notification is sent again only when that card is missing or is no longer valid.
How to Customize These Notifications
How to Customize These Notifications
You can customize when and how these notification messages are sent from your ChargeAutomation account.
Go to Preferences > Template Messages.
Select the notification you want to customize:
Reservation Payment Method Required
Security Deposit Payment Method Required
Scroll down to the section below the message template
Review and adjust the available scheduling and notification settings according to your requirements
