Why should you use ChargeAutomation with Stripe instead of using Stripe alone?

Stripe can process a payment when you tell it to.

ChargeAutomation can help determine when that payment should be requested or collected based on your configured payment schedule.

You can automate collection for things such as:

Instead of manually checking every reservation and creating payment requests, ChargeAutomation can handle the workflow for you.

This means less manual tracking and fewer missed payment deadlines.

With Stripe alone, you may need to create and send payment links manually.

With ChargeAutomation, payment requests can be incorporated into your automated guest journey.

For example:

Booking received → Payment request scheduled → Guest receives notification → Guest pays → Payment status updates

This is particularly useful if you manage a large number of bookings and don't want your team manually monitoring every reservation.

Security deposits are one of the biggest advantages of connecting ChargeAutomation with Stripe.

ChargeAutomation can use Stripe to place a pre-authorization hold on the guest's card instead of immediately charging the deposit.

If there is no damage, the authorization can be released.

If there is eligible damage, you can capture all or part of the authorized amount.

Without automation, your team may need to:

ChargeAutomation can automate much of this process.

ChargeAutomation can also offer Flexible Guest Protection.

Depending on your configuration and booking eligibility, guests can choose between:

A temporary authorization is placed on the guest's card. The funds aren't captured unless you need to make a valid claim.

The guest pays a non-refundable fee in exchange for the applicable damage protection offered by your property.

This option can be presented directly during the online check-in experience.

Stripe is primarily a payment platform.

ChargeAutomation goes beyond payments by combining payment collection with the guest experience.

Your guests can use the Guest Portal to:

Guests can complete these tasks from their phone or computer without downloading an app.

Why stop at the reservation payment?

ChargeAutomation allows you to offer paid upsells and add-ons during the guest journey.

Examples include:

Guests can purchase eligible upsells online, and payment can be processed through your connected payment gateway.

This allows you to generate additional revenue without requiring your team to manually process every request.

ChargeAutomation can also add 3D Secure authentication to eligible transactions.

When a guest successfully completes 3D Secure authentication, eligible fraud-related transactions may receive a liability shift to the card issuer.

You can further strengthen your protection by collecting:

These records can help provide supporting documentation when dealing with disputes.

💡 Important: Chargeback protection and liability shifts are subject to eligibility and the applicable payment-network and processor rules.

When Stripe is used alone, your payment activity primarily lives inside Stripe.

ChargeAutomation connects the payment workflow with your reservation and guest journey.

Depending on your setup, you can see information such as:

ChargeAutomation's current Stripe integration also allows relevant reservation information to be surfaced directly within Stripe through the ChargeAutomation Stripe app.

The biggest benefit isn't simply processing payments.

It's automating the work around those payments.

Instead of your team repeatedly asking:

“Has this guest paid?”

“When should we collect the balance?”

“Did the guest complete the deposit?”

“Has the security deposit been released?”

“Did the guest pay for the late check-out?”

ChargeAutomation can automate the appropriate workflows and provide visibility into their status.