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What is Customer Authentication?

Learn how guests authenticate their card or bank for payments.

Written by Support

Once a guest enters their details or clicks "Authenticate" from their email, they will be prompted to verify the transaction.

This usually happens in one of two ways:

  • SMS Code: A secure code is sent to the phone number linked to their card to be entered on the checkout page.

  • Bank App Approval: A push notification is sent to their banking app for a one-tap approval.

  • Bank Redirect (iDEAL): The guest is temporarily redirected to their own bank's website to sign in and confirm the payment.

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