ChargeAutomation allows you to send guests direct links to specific upsells, making it easy for them to purchase add-ons no matter where the request comes from.
Whether guests ask through your PMS or AI-powered guest messaging tools like Besty AI, Hostbuddy, or Conduit, you can share a link that takes them directly to the selected upsell.
Direct Upsell Links ✨
Each upsell in ChargeAutomation has a unique Upsell Deep Link. This link:
Works independently: Guests can purchase add-ons whether or not their online check-in is completed.
Provides direct access: Takes guests directly to the selected upsell.
Loads reservation details automatically: Uses your PMS variables to identify and load the guest’s reservation.
Shows the upsell marketplace: Guests can also browse other available upsells for their reservation.
How It Works
Copy the Upsell Deep Link
Go to Upsells in ChargeAutomation
Open the upsell you want to sell
Copy the Upsell Deep Link provided in the upsell settings under More Settings
Add the link to any of your tools:
Your PMS messages or
AI chat tools (Besty AI, Hostbuddy, Conduit, etc.)
Append this Upsell ID within the dynamic link in your AI Chat tool settings.
Send it to the guest
When a guest requests an add-on (early check-in, late checkout, extra nights, etc.), simply share the link
The guest lands directly on that upsell and can complete the purchase instantly
Example Use Case
A guest messages asking for an early check-in.
Instead of manual follow-ups, you simply reply with the upsell link.
The guest clicks it and:
Sees the early check-in upsell immediately
Can purchase it right away
Can also browse other available upsells for their reservation
Why This Is Useful
Sell upsells outside of online check-in
Perfect for AI-powered guest messaging
Faster guest experience, fewer manual steps
Increased upsell conversion with less effort
Good to Know
The link automatically fills in the guest’s booking details using your PMS variables
No additional setup is required once the upsell is created
Guests will only see upsells that are available for their reservation
Need Help?
If you have questions or run into any issues, don’t hesitate to reach out to our support team at [email protected]. We’re happy to help!