You can offer a Damage Waiver as an Upsell, allowing guests to purchase coverage for a non-refundable fee instead of having a security deposit held.
Step 1: Create the Damage Waiver Upsell
Navigate to the Upsell section in your ChargeAutomation dashboard.
Click the Create Upsell button.
Step 2: Select the Damage Waiver Template
From the list of available templates, choose the Damage Waiver Template.
Step 3: Configure Pricing and Calculations
Proceed to update the price of the waiver.
Customize how the price is calculated using the Pricing Model settings (e.g., flat fee, per night, per guest).
Step 4: Automate Security Deposit Voiding
If you require a security deposit and wish to automatically void it when the guest purchases the Damage Waiver, you can enable the below setting. The timing of the voiding action depends on your payment setup:
Scenario A: Damage waiver instant purchase
If you have Auto Payments enabled, the security deposit will be automatically voided immediately once the guest successfully purchases the Damage Waiver.
Scenario B: Damage waiver by Request
If you set the Damage Waiver to be "by request," the setting to automatically void the Security Deposit will only take effect after you have manually approved the Damage Waiver request.